Snap-On Remote Jobs Customer Support Jobs

Snap-On Remote Jobs Customer Support Jobs

Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company:  Snap-on

Descriptions:

  • At Snap-on we have an amazing opportunity for a customer-focused individual to join our team as a Customer Retentions Coordinator.
  • The role of Customer Retentions Coordinator is to to retain our customers within our software subscription portfolios. They will be responsible for developing retention & loyalty programs, ensuring high quality customer service, and working with all Snap-on groups on new and existing customer promotions.
  • To be successful in this role you will have a great customer service and negotiation skill-set, excellent organizational skills and a high level of attention to detail.

Key responsibilities include:

  • Delivering a robust retention program monitored on a monthly basis in line with corporate expectations
  • Resolving any complaints in a customer focused manner
  • Outbound and Inbound communication & initiatives relating specifically to retention activity and direct customer contact
  • Engaging key stakeholders in growth and retention initiatives
  • Working with, and coordinating, the field based support managers in retention support & training requirements
  • Being involved in setting annual operating plan focussing on new subscriptions & cancels
  • Creating and maintaining thorough procedure documents
  • Driving solutions/improvements of subs programmes and promotions through to implementation

We are looking for someone who:

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  • Has a professional telephone manner
  • Has excellent computer skills and knowledge including Microsoft Office
  • Is a strong written and verbal communication skills
  • Is able to demonstrate strong ability to work independently
  • Very good negotiation skills
  • Has excellent organizational skills and the ability to manage multiple tasks
  • Understanding of leadership principles

About the Snap-on Company:

Snap-on, a leading American tool manufacturer, has a notable presence in the United Kingdom. Established in 1920 in the U.S., Snap-on is renowned for its high-quality hand tools, power tools, and diagnostic equipment. The company’s UK operations cater to a diverse clientele, including automotive, aviation, and industrial sectors.
In the UK, Snap-on tools are distributed through a combination of direct sales and a network of franchisees. This approach allows for personalized service and direct access to a wide range of professional-grade tools. The company offers not just tools but comprehensive support and training for its customers.
Snap-on’s reputation in the UK is built on its commitment to quality and innovation. Its products are designed to meet the demanding needs of professionals, providing durability and reliability. The company’s UK team supports local businesses and tradespeople by ensuring that high standards are maintained and that customers receive exceptional service.
With a focus on continuous improvement and customer satisfaction, Snap-on remains a key player in the UK tools market, known for its robust product lineup and dedication to excellence.

Snap-On Remote Jobs Customer Support Jobs

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