Remote Support Officer

We are seeking a dedicated Remote Support Officer to join our team at Philip Morris International in London, England, UK. As a Remote Support Officer, you will be responsible for providing remote technical support and assistance to our customers and employees. This position is part-time and at an Associate Level, requiring a minimum of 4 years of experience in a similar role.

Responsibilities: 1. Provide timely and effective remote support to customers and employees. 2. Troubleshoot technical issues and escalate to the appropriate team when necessary. 3. Conduct research to find solutions to complex problems. 4. Document support processes and procedures for future reference. 5. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. 6. Collaborate with team members to improve support processes and efficiency.

Requirements: 1. Adaptability to work in a remote setting and independently. 2. Strong research and problem-solving skills. 3. Previous experience in a technical support role. 4. Excellent communication and customer service skills. 5. Proficiency in using remote support tools and software. 6. Knowledge of computer hardware and software. 7. Ability to prioritize and manage multiple tasks efficiently.

Benefits: 1. Joining Bonus 2. Vision insurance 3. Paid Time Off (PTO)

Working Environment: At Philip Morris International, we uphold the highest standards of ethical conduct and integrity in all our operations. We expect all employees to adhere to these principles and contribute to a positive and inclusive working environment.

Equal Opportunity Statement: Philip Morris International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.