Remote Customer Support Assistant

Tech Data, a leading global technology distributor, is seeking a Remote Customer Support Assistant to join our team in London, England. This is a part-time entry-level position ideal for candidates with 1 year of experience who are passionate and energetic individuals looking to gain valuable experience in the tech industry.

Responsibilities: 1. Provide exceptional customer support via phone, email, and live chat to assist customers with inquiries, issues, and product recommendations. 2. Collaborate with internal teams to resolve customer concerns and ensure timely delivery of solutions. 3. Utilize negotiation skills to address customer complaints and find mutually beneficial resolutions. 4. Demonstrate creativity in problem-solving and finding innovative solutions to customer challenges. 5. Maintain accurate and detailed records of customer interactions and transactions. 6. Stay up to date on product knowledge to provide accurate information to customers. 7. Collaborate with colleagues worldwide, fostering a global village mentality within the team.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Passionate and energetic personality traits. 3. Strong negotiation and creativity skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and CRM software. 7. High school diploma or equivalent.

Benefits: 1. Profit sharing opportunities. 2. Relocation allowance for eligible candidates. 3. Employee discounts on tech products.

Equal Opportunity Statement: Tech Data is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, age, sex, gender, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.