Online Call Center Officer

We are looking for a passionate and motivated Online Call Center Officer to join our team at World Fuel Services in London, England, UK. As an Associate Level officer, you will be responsible for handling online inquiries and providing exceptional customer service to our clients.

Responsibilities: 1. Managing online chat and email communications with clients efficiently and effectively. 2. Providing accurate information and resolving customer queries in a timely manner. 3. Working collaboratively with team members to ensure seamless communication and customer experience. 4. Utilizing project management skills to prioritize tasks and meet deadlines. 5. Using persuasive techniques to upsell products and services to customers. 6. Keeping up-to-date with company policies, products, and services to provide accurate information to customers. 7. Providing feedback to the management team on ways to improve customer service processes.

Requirements: 1. Minimum of 4 years of experience in a similar role. 2. Excellent communication skills, both written and verbal. 3. Strong project management skills. 4. Ability to persuade and upsell products and services. 5. Passionate about providing exceptional customer service. 6. Motivated to excel in a fast-paced work environment. 7. Visa sponsorship available for the right candidate. 8. Company transportation provided for commuting employees. 9. Opportunities for travel to various locations for training and conferences. Equal Opportunity Statement: World Fuel Services is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are a driven individual who thrives in a technology-driven environment and is passionate about providing exceptional customer service, then we encourage you to apply for the Online Call Center Officer position at World Fuel Services before the deadline on August 6, 2024. Join us in driving innovation and efficiency through technology and customer-centric solutions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.