ODFL Support Member Jobs

ODFL Support Member Jobs

Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Old Dominion Freight Line

Descriptions:

Interacts with customers by phone and email to provide information regarding OD expedited shipping options and ensures the best customer service possible.

Primary Responsibilities

  • Manage large amounts of inbound and outbound emails regarding OD Expedited services in a timely manner
  • Identify shipment needs, clarify information, research every issue, and provide solutions and/or alternatives by following communication “scripts” when handling different topics
  • Build sustainable relationships and engage customers, both internal and external, by going the extra mile
  • Accept ownership for effectively resolving issues, complaints, and inquiries
  • Keep the customer satisfied at the core of every decision
  • Work closely with central dispatch, managers, and operations to accommodate customers’ needs (internal and external)

Job Qualifications

Education:

  • High school diploma or equivalent

Experience:

Other Jobs You May Be Interested In

  • 3 years of customer service experience in a transportation company
  • Understanding of the trucking industry and how freight moves through the system
  • Strong phone and verbal communication skills along with active listening skills
  • Ability to deal with different types of personalities and effectively handle high-stress situations in a calm manner
  • Ability to multi-task, set priorities and manage time effectively
  • Demonstrated proficiency with Office programs, such as Outlook, Excel, and Word

About the Old Dominion Freight Line Company:

Old Dominion Freight Line is an American transportation company specializing in less-than-truckload (LTL) freight services. Founded in 1934 and headquartered in Thomasville, North Carolina, the company has grown to become one of the largest and most reputable LTL carriers in the U.S. It operates an extensive network that ensures efficient delivery across the country.
In recent years, Old Dominion Freight Line has expanded its reach and service capabilities, but its primary focus remains on providing reliable, cost-effective freight solutions. The company prides itself on its strong commitment to customer service, safety, and operational excellence. It utilizes advanced technology and a well-maintained fleet to offer high-quality transportation services.
As of my last update in 2023, Old Dominion does not have a significant presence in the United Kingdom. Their operations are predominantly focused on the American market, where they continue to enhance their service offerings and maintain their position as a leader in the LTL industry.

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