Nationwide Support Member Jobs

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Nationwide Support Member Jobs

Job Details:-

Hiring Organization:- Nationwide

Industry:-  Private

Employment Type:- Full Time

Work Hours:– 8 Hours

Locations:- UK

  • The banking services that Nationwide provides and the service we give are unrivalled. At the core of this are our digital channels ensuring our members and our customers can interact with us as they chose in a safe and secure channel that offers the experience they desire.   
  • We’re on a journey to provide the best banking services for the UK, and as part of this, we are simplifying our systems and streamlining the apps and services our members and colleagues use. For Nationwide has always delivered great service in new ways: for example, we were one of the first UK financial services providers to provide online banking. 
  • At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
  • For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, at our Swindon, London, or Manchester office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

As an Engineering Lead, you will be helping shaping up the automation use cases for economic crime and retail services. This group is part of the Chief data & analytics office (CDAO) and part of the overall COO team in Nationwide.

Your day to day responsibilities will be:

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  • Use your technical knowledge and experience with automation tools like MS power platform, DocuSign and Pega workflow to design automation use cases
  • Lead a team of process analysts and designers to create proposal to automate operational processes.
  • Lead the delivery of automation use cases end to end.
  • Create DocuSign templates and journeys.
  • Create end to end technical specifications and designs using DocuSing, MS power platform, Pega workflow.
  • Use your experience in economic crime to drive automation solutions for fraud, finc crime, CDD, EDD and KYC journeys.

About you

For the role of Engineering lead, we are looking for:

  • Very strong functional and technical skills to understand the business requirements, challenge status quo and translate them into technical specification documents
  • Relevant experience in automation tools like MS power platform and Pega workflow.
  • Strong experience in KYC, CDD, EDD technical automation implementation
  • Strong experience in economic crime tools – Actimize, Netreveal
  • Be able to demonstrate strong stakeholder management skills, requirement gathering, translating functional requirements to technical specifications and shape solution designs.
  • Delivered previous automation projects in KYC, CDD and AML space.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

  • Say it straight – This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
  • Push for better – This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
  • Get it done – This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • Wellhub – Access to a range of free and paid options for health and wellness.
  • 25 days holiday, pro-rata
About the Nationwide Company :

Nationwide Building Society, commonly referred to as Nationwide, is one of the largest and most well-known financial institutions in the United Kingdom. Established in 1846 as the Provident Union Building Society, it has since grown into a mutual organization with over 160 years of history and experience in providing a range of financial products and services.

As a mutual building society, Nationwide is owned by its members, who are also its customers. This means that rather than being driven by shareholder profits, Nationwide’s focus is on serving the needs of its members and the wider community. This ethos is reflected in its commitment to offering fair and transparent financial solutions, as well as its dedication to corporate social responsibility.

Nationwide operates a network of branches across the UK, providing personal banking services such as current accounts, savings accounts, mortgages, loans, and insurance products. In addition to its physical branches, Nationwide offers online and mobile banking services, allowing customers to manage their finances conveniently and securely from anywhere.

One of Nationwide’s key strengths is its emphasis on customer service and satisfaction. It consistently ranks highly in customer satisfaction surveys and has won numerous awards for its commitment to putting customers first. Whether through its friendly branch staff, knowledgeable call center representatives, or user-friendly digital platforms, Nationwide strives to make banking simple, straightforward, and accessible for all.

Beyond its core banking activities, Nationwide is also actively involved in supporting communities across the UK through various initiatives and partnerships. It is committed to promoting financial literacy and inclusion, tackling homelessness, and reducing its environmental impact.

In summary, Nationwide is a trusted and respected financial institution in the UK, known for its mutual ownership structure, customer-centric approach, and commitment to social responsibility. With its extensive range of products and services, nationwide presence, and dedication to serving the needs of its members, Nationwide continues to play a vital role in the financial lives of millions of people across the country

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