Live Chat Manager – Remote Work

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Live Chat Manager – Remote Work

Job Details:-

Hiring Organization:- State Farm Insurance

Industry:-  Private

Employment Type:- Full Time

Work Hours:– 8 Hours

Locations:- UK

State Farm Insurance Cos. is seeking a talented Live Chat Manager to join our team on a full-time basis. This role will be based in London, England, UK, and will offer the flexibility of remote work. The ideal candidate will have at least 5 years of experience in customer service and live chat management, with a proven track record of success in a fast-paced environment.

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Responsibilities: – Manage and oversee all aspects of the live chat customer service team – Develop and implement strategies to improve customer satisfaction and engagement – Monitor and analyze chat conversations to ensure quality and consistency – Train and mentor team members to enhance their skills and performance – Collaborate with other departments to ensure seamless communication and resolution of customer issues – Stay up-to-date on industry trends and best practices to continuously improve the live chat experience

Requirements: – 5+ years of experience in customer service and live chat management – Strong organizational and leadership skills – Excellent communication and interpersonal abilities – Adaptable and resilient personality traits – Strategic planning and problem-solving skills – Experience working in a fast-paced environment – Ability to work independently and as part of a team – Proficiency in Microsoft Office Suite and live chat software

Benefits: – Free food provided during work hours – Company equipment provided for remote work – Employee discounts on insurance products and services – Working environment that recognizes and rewards based on performance and merit

Equal Opportunity Statement: State Farm Insurance Cos. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Join our team at State Farm Insurance Cos. and be a part of a supportive and inclusive work environment where your skills and contributions are valued and recognized. Apply now to become our next Live Chat Manager!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible
Benefits & Perks

This job has the following benefits:

  • Remote work flexibility

Apply Now For This Job

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