Iron Remote Jobs Customer Support Jobs

Iron Remote Jobs Customer Support Jobs

Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company:  Iron Mountain

Descriptions:

The Job

This is an office based job for the initial a month, then, at that point, there is an ideal chance for it to be locally established with infrequent office visits for gatherings and group occasions.

Giving outstanding client assistance and committed client service inside the UKIN Client Care Office. Working intimately with all business works, researching and settling client issues and level 2 enquiries/processes as per administration level arrangements and execution measurements (Kpi’s). Building, creating and keeping up areas of strength for with connections. Well-informed authority, with amazing information on the UKIN business, items, frameworks and designs, offering help across all UKIN capabilities.

Generally speaking Key Accountabilities

  • Make, create and keep up serious areas of strength for with connections
  • Client explicit mindfulness and devoted help
  • Attention to client tailor made processes, giving exact main driver examination and complete medicinal activities to forestall rehashed client issues
  • Proactively distinguish drives and hope to make efficiencies through normal client process surveys
  • Key partner the executives – Inward and Outer – taking into consideration powerful correspondence
  • Make client customized MI, custom-made to client prerequisites
  • Input data and go to Month to month/Quarterly client assistance/business audits with key partners
  • Receipt examination, audit of client spend and guaranteeing exact client charging data
  • Recognize amazing open doors for self-serve and other IM items in accordance with client needs
  • Support in client preparing of online self-serve devices and training of IM items
  • Favorable to dynamic inward administration of Annihilation demands through to satisfaction and creation of Authentication of Obliteration
  • Effective detailing of obliteration volumes and special cases for guarantee stock is review/GDPR adjusted
  • Lead and backing account rebuilds
  • Committed client onboarding support

About you

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  • Critical involvement with a contact place, client support climate or managerial foundation
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  • Adaptable and client first cooperative person
  • PC proficient – Microsoft Office/G-Suite
  • Exhaustive insightful abilities
  • Sound scientific abilities
  • Certain about performing various tasks

About the Iron Mountain Company:

Iron Mountain Inc. is a global information management services company, with a significant presence in the United Kingdom. Founded in 1951 and headquartered in Boston, Massachusetts, the company specializes in the storage, protection, and management of information and assets. Iron Mountain offers a wide range of services, including records management, data backup and recovery, document management solutions, secure shredding, and digital transformation.

In the UK, Iron Mountain serves various industries, including financial services, healthcare, government, law, and energy. The company operates numerous facilities across the country, ensuring that physical and digital assets are securely stored and easily accessible when needed. Iron Mountain’s UK operations adhere to stringent security standards and regulatory requirements, providing clients with peace of mind regarding the confidentiality and integrity of their information.

One of the key strengths of Iron Mountain in the UK is its emphasis on sustainability and environmental responsibility. The company has implemented several initiatives to reduce its carbon footprint, such as optimizing logistics routes, using energy-efficient technologies, and promoting the recycling of materials. Iron Mountain is also committed to corporate social responsibility, actively engaging in community programs and supporting charitable causes.

In summary, Iron Mountain is a trusted partner for businesses in the UK, offering comprehensive information management solutions that enhance operational efficiency, ensure regulatory compliance, and protect valuable assets. The company’s dedication to security, sustainability, and community engagement further solidifies its reputation as a leader in the information management industry.

Iron Remote Jobs Customer Support Jobs

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