HR (PRO) Shared Services coordinator, Candidate Care (Remote)

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Work-From-Home Sales & Customer Support for Major Cruise Line

Job Details:-

Hiring Organization:- Starbucks

Industry:-  Private

Employment Type:- Full Time

Work Hours:– 8 Hours

Locations:- UK

Job Description:

What to expect:

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  • Work from the comfort and safety of your home.
  • Plan your work schedule around your life, not the other way around.
  • Earn money (up to $17 per hour), on a schedule you define within the available service intervals.
  • Save money by avoiding outside work expenses, like gas, tolls or other commuting costs.

What it takes to succeed:

As a small business owner or as an agent working with a Service Partner, you must be self-motivated, possess outstanding problem-solving skills, patience and empathy, and demonstrate the ability to work under pressure, handling potentially stressful situations.

Excellent written, listening and verbal communication skills are a must.

It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

Skills necessary:

Most of the enterprise client programs on the Arise Platform require customer service skills. This can include specific skillsets as defined by the client, and soft skills such as empathy, positive attitude, and attentiveness.

In order to service a client through the Arise® Platform, you must pass a series of assessments and successfully complete a virtual certification course specific to the client requirements for the program you have selected.

Certification courses can be as short as a few days or can last up to six weeks, and may include live instruction and/or self-paced work, depending on the complexity of the client program.

For more general information on certification, click here; you can find specific details about this program if available and other client programs in the Program Announcement on the Arise portal after registration.

What you’ll be doing:

  • Inbound calls for assistance with bookings from client’s customers and client’s travel agent partners.
  • Possible outbound calls to client-designated internal support departments, client’s customers, and/or client’s travel agent partners for status and clarification purposes.
  • Transferring inbound calls or outbound calls to other client-designated internal support departments or client account representatives.

 

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