HP Work From Home Jobs Advisor Full Time

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HP Work From Home Jobs Advisor Full Time

Job Details:-

Hiring Organization:- Hewlett Packard Enterprise

Industry:-  Private

Employment Type:- Full Time

Work Hours:– 8 Hours

Locations:- UK

The Technical Support Engineer is primarily responsible for assisting customers with technical questions or solving problems regarding the HyperX range of gaming peripherals.

Responsibilities

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  • Respond to technical issues and product questions in English/French.  This may be through a telephone conversation, email, Social media, Chat or a web request.
  • Independently identify, troubleshoot and resolve customer issues; escalate complex problems according to defined procedures.
  • Use the CRM system to document and categorize cases accurately by researching and gathering appropriate information to resolve issues in a professional, courteous, and timely manner.
  • Regularly review and update regional email templates to ensure accurate correspondence with customers.
  • Maintain and update your knowledge on all HyperX and competitor’s hardware/software products.
  • In accordance with company procedures, you may need to manage logistical issues such as RMAs.
  • Back up colleagues where necessary especially with language cover.
  • Take responsibility for specific projects.
  • Perform other duties as assigned by the Manager/Team Leader.

Education & Experience Recommended

Educated to A Level standard (or equivalent). A degree in a relevant discipline will be a distinct advantage.

Knowledge & Skills

  • Fluent in English and French, spoken and written to business level. An additional European language would be a distinct advantage (German/Italian/Spanish).
  • A keen interest in computer gaming and gaming peripherals (headsets, mice, keyboards, etc.
  • Knowledgeable in the use of various gaming consoles.
  • Knowledge of PC Architecture and Microsoft OS.
  • A minimum of 1 year’s previous experience in providing technical support.
  • Excellent communication and organizational skills with strong focus on Customer satisfaction.
  • Excellent time management, ability to prioritise your own workload and multi-task.
  • A great team player with a positive working attitude and the initiative to research answers to complex questions.
  • A clear thinker, quick learner, and logical problem solver keen to provide the best possible service to customers.
  • A technophile who loves to be immersed into the gaming scene and enjoys social media discussions about products and technology.
About the Hp Company:-

HP Inc. (Hewlett-Packard) operates in the United Kingdom as a subsidiary of its global parent company, which is renowned for its extensive portfolio of technology products, software, and services. In the UK, HP Inc. focuses on delivering innovative solutions in computing, printing, and imaging technologies to both consumer and business markets.

The company’s UK operations include the sale of personal computers, laptops, printers, and related accessories. HP Inc. is particularly known for its leadership in the printing sector, offering a wide range of printers from home-use models to industrial-scale machines. Additionally, HP provides services such as managed print services (MPS), which help businesses manage their printing needs more efficiently and cost-effectively.

HP Inc. in the UK is also involved in various sustainability and corporate social responsibility (CSR) initiatives. The company has implemented programs aimed at reducing electronic waste, promoting recycling, and enhancing energy efficiency. HP’s sustainability efforts are designed to minimize environmental impact while driving innovation in eco-friendly technologies.

Headquartered in Bracknell, Berkshire, HP’s UK branch supports a diverse workforce and emphasizes a culture of innovation and inclusion. The company collaborates with local businesses, educational institutions, and government bodies to foster technological advancement and digital transformation within the region.

HP Inc. remains a pivotal player in the UK’s tech industry by continually adapting to market trends and customer needs. Through its comprehensive product offerings and commitment to sustainability, HP maintains its position as a trusted and influential technology partner in the United Kingdom.

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