Contact Center Associate In UK

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Contact Center Associate In UK

Job Type: Full Time

Job Location: UK, CA, USA, Others

Job Description:

Walgreens Boots Alliance is seeking a part-time Contact Center Associate to join our team in London, England. As an Associate Level employee, you will be responsible for providing exceptional customer service and support through various communication channels. The ideal candidate will have at least 2 years of experience in a customer service role and possess the personality traits of being resourceful and reliable. Additionally, strong soft skills in persuasion and emotional intelligence are required to effectively assist customers and resolve their inquiries.

Contact Center Associate

Responsibilities: 1. Answering incoming calls and emails from customers in a professional and courteous manner. 2. Providing accurate information about products, services, promotions, and policies. 3. Handling customer complaints and finding solutions to ensure customer satisfaction. 4. Processing orders, returns, and exchanges accurately and efficiently. 5. Collaborating with other team members to address complex customer issues. 6. Maintaining a positive and helpful attitude towards customers at all times. 7. Following company protocols and procedures for escalating issues when necessary. 8. Meeting and exceeding customer service KPIs and metrics.

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Requirements: 1. High school diploma or equivalent. 2. 2+ years of experience in a customer service role. 3. Strong communication skills, both verbal and written. 4. Ability to multitask and prioritize tasks effectively. 5. Proficiency in MS Office and customer service software. 6. Ability to work independently and as part of a team. 7. Flexibility to work evenings, weekends, and holidays as needed. 8. Must be resourceful, reliable, and possess strong persuasion and emotional intelligence skills.

Benefits: 1. Medical coverage 2. Visa sponsorship 3. Employee discounts

Working Environment: At Walgreens Boots Alliance, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and inclusive work environment where all employees are valued and treated with respect.

Equal Opportunity Statement: Walgreens Boots Alliance is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences. We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed.

If you meet the requirements and are interested in joining our contact center team, we encourage you to apply today!

Contact Center Associate

How to apply:

Apply on Grab Jobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

Flexible
Benefits & Perks

This job has the following benefits:

Remote work flexibility

Contact Center Associate In UK

Top 10 Interview Questions

  • Can you tell us about yourself?
  • What interests you about this position?
  • What are your strengths?
  • What are your weaknesses?
  • Can you give an example of a time when you solved a problem creatively?
  • How do you handle stress and pressure?
  • How would you describe your work style?
  • Can you tell us about a time when you had to work with a difficult colleague or supervisor?
  • How do you stay organized and prioritize tasks?
  • What are your long-term career goals?

Document Required:

Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.

  • Document – Qualifications certificate with mark sheets.
  • Passport size Photographs
  • Signature

How to apply:

  1. All the eligible candidates can apply for This Job as mentioned below
  2. Read the official notification carefully From the Official Website.
  3. Read the Notification Carefully Before Applying.
  4. Fill out The Application Form (The link Is Given Below)
  5. Attach the Required Document and Passport Size Photo with Signature.
  6. Then Submit. Done.

Contact Center Associate In UK

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