American Express Support Member Jobs

American Express Support Member Jobs

Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: American Express

Description:

Global Merchant Services (GMS) Marketing is dedicated to bringing buyers and sellers together and transforming how American Express is welcomed. GMS Marketing is responsible for partnering with GMS markets to drive profitable growth, accelerate Merchant acceptance and enhance the value of Amex acceptance to Merchants and Card Members at scale. We focus on enhancing our relationships with millions of Merchants of all shapes and sizes, and our geographic purview includes many commerce hubs across the globe including the U.S, Canada, Latin America, the Caribbean, Europe and the Asia-Pacific region.

The position is an excellent opportunity for a passionate individual looking to develop their marketing skills and accelerate coverage within a fast-paced, European marketing team.

The role sits within the GMNS Regional European Marketing organisation and is responsible for the planning and execution of regulatory projects (Terms and Conditions updates, pricing change notifications, application forms, etc.) and communicating to merchants across the Europe. Ensuring merchants are notified about upcoming changes is an integral part of ensuring American Express adheres to ever changing regulatory landscape. You will work in close partnership with teams from across the organisation as well as external agencies (printers, creative) to develop and execute project plans.

How will you make an impact in this role?

European Regulatory topics (30%)

  • Partner with European project stakeholders to manage timelines and processes for communicating changes to merchants, ensuring messaging is customer focused, and all marketing processes and customer touch points are included
  • Manage end-to-end process of European regulatory communications: Manage the day-to-day relationship with creative agencies, translation agencies and printers. Partner with the marketing teams to support on translations for key projects, including streamlining current translation processes. Partner with local market teams to share projects, assess timelines and work through approvals. Effectively utilise project budgets.

 UK Regulatory topics (30%)

  • Partner with UK project stakeholders to manage timelines and processes for communicating changes to merchants, including ensuring messaging is customer focused, and all marketing processes and customer touch points are included
  • Manage end-to-end process of UK regulatory communications: Manage the day-to-day relationship with creative agencies and printers. Partner with local market teams to share projects, assess timelines and work through approvals. Effectively utilise project budgets.
  • As a Consumer Duty reviewer and approver, become a subject matter expert in the FCA’s Consumer Duty regulation. Review and approve all UK GMS Merchant facing marketing materials to ensure they deliver good customer outcome.

 Manage Privacy communications projects (15%)

  • Ensure support to markets to help projects in place to ensure we optimize the way we capture marketing preferences for American Express merchants. Help the local teams as and when need be (especially for multi market initiatives).
  • Provide support to regional team on other multi market initiatives (15%) such as marketing initiatives or other temporary initiatives like budget coordination.

Minimum Qualifications:

  • University Degree (or equivalent experience) preferably in marketing Language Skills – Preferable
  • Excellent written and oral communication skills
  • Demonstrated success in building and leveraging strong relationships with a wide range of stakeholders (including senior leadership), colleagues and external agencies and the ability to manage multiple projects across functions & geographies
  • Detail oriented, highly organised with strong time management skills
  • Self-starter: ability to innovate and openly share insights and new ideas

About the  American Express Company :

American Express, a global financial services company, has a significant presence in the United Kingdom, offering a range of products and services tailored to the needs of British consumers and businesses. With its origins tracing back to the mid-19th century in the United States, American Express has grown into one of the world’s leading providers of payment, travel, and expense management solutions.

Other Jobs You May Be Interested In

In the United Kingdom, American Express operates as a subsidiary of American Express Company, providing credit cards, charge cards, travel services, and merchant services. The company’s offerings cater to individuals, small businesses, corporations, and merchants alike, aiming to streamline financial transactions and enhance the overall customer experience.

American Express cards are renowned for their rewards programs, offering cardholders various benefits such as cashback, travel rewards, and access to exclusive events. These perks, coupled with robust security features, contribute to the popularity of American Express cards among UK consumers.

Moreover, American Express provides a suite of business solutions designed to help companies manage expenses, streamline payments, and gain insights into their spending patterns. Small businesses, in particular, benefit from specialized tools and services that enable them to track expenditures, reconcile accounts, and simplify financial management processes.

In addition to its card and payment services, American Express offers travel-related benefits, including access to airport lounges, travel insurance, and concierge services. These offerings cater to the needs of frequent travelers, providing them with peace of mind and added convenience during their journeys.

Furthermore, American Express plays an active role in the UK’s merchant ecosystem, providing businesses with secure and efficient payment processing solutions. Through its merchant services division, the company enables merchants to accept American Express cards, expand their customer base, and grow their businesses.

Overall, American Express’s presence in the United Kingdom underscores its commitment to delivering innovative financial solutions and exceptional customer service. By leveraging its global expertise and local insights, the company continues to play a vital role in shaping the landscape of financial services in the UK.

American Express Support Member Jobs

 

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