About DME:
We are DME, a healthcare BPO leader delivering customized, HIPAA-compliant workforce solutions that enhance productivity and customer experiences. Driven by our core values, we help companies across industries understand customer needs and develop innovative solutions. Our mission is to enhance our clients’ brand value through positive customer experiences while achieving strategic business goals.
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At DME Service Solutions, diversity, equity, and inclusion are more than words—they define who we are. Our commitment to these values is unwavering, and our agents are dedicated to serving communities from all backgrounds. Innovation and integrity are at the heart of our business philosophy. Our employees enjoy a world-class experience and benefits, which they extend to their service for our clients and their customers. We are dedicated to supporting the healthcare industry, partnering with biotech companies, healthcare systems, medical device manufacturers, and medical supply distributors. If you believe in business as a force for good and in companies doing well while doing good, you’ve come to the right place.
Key Responsibilities
- Clinical Support: Assist emergency response operators in clinically assessing patient conditions and providing actionable recommendations for care.
- Rapid Response: Offer real-time advice for critical scenarios, including but not limited to, falls, chest pain, respiratory distress, and other emergencies.
- Documentation: Accurately document clinical consultations and recommendations in the system for reference and compliance.
- Collaboration: Work closely with operators to enhance patient outcomes through seamless communication and guidance.
- Education: Provide concise explanations of medical terminology, symptoms, and potential treatments to non-clinical staff.
- Quality Assurance: Ensure adherence to healthcare standards and protocols in every interaction.
Qualifications
- Education: Bachelor of Science in Nursing (BSN) preferred
- Licensure: Active U.S. Registered Nurse (RN) license (compact license preferred).
- Experience: Minimum of 3 years of clinical experience in acute care, emergency care, or telehealth.
Skills:
- Strong clinical judgment and diagnostic abilities.
- Excellent verbal communication and active listening skills.
- Ability to work under pressure in high-stakes situations.
- Proficiency in using telecommunication systems and electronic health records.
- Location Requirements: Must reside in the Philippines with access to a reliable internet connection and a private, quiet workspace.
- Language Requirements: English C1