Trainer – Manila, Philippines ID-1089

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Is empowering future teams through training ignites your passion? Are you an experienced trainer in the customer service industry looking for trainer job openings in Manila? Here is a career-defining opportunity you should not miss! Join Fusion CX, a leading customer experience transformation company in Manila, as a dedicated and dynamic trainer to lead the training efforts for their technical campaigns. This job vacancy in Manila demands the trainer to evaluate the training needs and current practices and devise an effective training development plan. This role demands you to equip teams of customer service agents with relevant skills and knowledge to deliver exceptional customer service experience. If you have the passion and want to elevate your training career in the customer service industry, apply now!

Job Description

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The duties and responsibilities of the Trainer in Manila:

  • Develop a schedule to assess training needs
  • Conduct employee surveys and interviews
  • Consult with other trainers, managers, and leadership
  • Track and compile collected data
  • Conceptualize training materials based on data and research
  • Conduct monthly and quarterly knowledge and skills checks
  • Communicate training needs and online resources
  • Create training strategies, initiatives, and materials
  • Test and review created materials
  • Maintain a database of all training materials
  • Instruct employee training and onboarding
  • Conduct new hire, upskill, and recursive training
  • Review employee performance and learning
  • Work with client trainers on training updates
  • Able to analyze problems and strategize for better solutions through training

These tasks are subject to change depending on the nature of service of the division/department or business direction

Job Requirement

Essential qualities and attributes of a successful trainer in Manila:

  • A college graduate
  • Minimum of 2 years of experience as a Trainer, Corporate Training Specialist, or in a similar role.
  • Experience with technologies and best practices for instructional manuals and teaching platforms.
  • Strict adherence to company philosophy/mission statement/goals
  • Strong project management skills with the ability to supervise multiple projects
  • Good interpersonal skills and communication with all levels of management
  • Organized and able to create multiple timelines and schedules
  • Able to multitask, prioritize, and manage time efficiently
  • Excellent leadership, team building, and management skills
  • Encouraging team and staff; able to mentor and lead
  • Excellent verbal and written communication skills
  • Ability to analyze diverse issues and strategize to create and offer better solutions through training programs.

 

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