Live Chat and Email Support Agents ID-1035

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Looking for a stable remote customer service job? We got you! Join us if you have the experience, skills, and #WFH setup. Read on to learn more.

Position: Customer Service Agent (Live Chat and/or Email Support)

Working Hours: Shifting schedule, predominantly US Business hours

Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.

Position Summary:

As LiveChat Agent will handle incoming chat from multiple client websites. Your primary mission is to increase websites’ sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc.

Responsibilities include but are not limited to the following:

Other Jobs You May Be Interested In

  1.  Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor.
  2.  Protect company’s, clients’, and visitors’ information.
  3.  Work with the team to accomplish your goals individually and as a team.
  4.  Update your knowledge through continuous learning. (Self-paced and group training)
  5.  Ensure you have the right equipment and a proper place to work productively.

Requirements

Work Experience:
(* items are required)

  1. *At least two years of Customer Service Experience for English-speaking businesses/clients/customers. Preferably in E-commerce or similar businesses.
  2. Robust eCommerce or Retail customer service background.
  3. Genuine care for customers and clients.
  4. A sales-oriented person is a plus.
  5. Social media management experience is a plus.
  6. At least six months of work-from-home experience is a plus.

 

Qualifications Required:(* items are required)

  1. *Remote work ready:
    1. Stable high-speed internet with backup. (Minimum of 10 Mbps)
    2. Computer (laptop or desktop) with the following recommended specs.
      1. QUAD-CORE CPU at least 2.5 GHz or higher
      2. RAM 16GB or HIGHER.
      3.  1GB GPU
      4. At least 110 GB SSD for your drive C
    3. Dual monitor with at least 1920 x 1080 display resolutions
    4. Headset with mic and webcam for meetings
    5. Focused workspace.
  2. *Above average written and verbal English communication and comprehension skills.
  3. Great chat, email, social media, and phone etiquette.
  4.  *Advance critical thinking skills.

Benefits

What we offer: 

  1. The starting salary rate is $4/hr
  2. Fully remote (you can work anywhere, literally as long as you have a stable internet connection and electricity)
  3. Pandemic-proof job
  4. Weekly Pay after 1st week of Training & No Salary Deductions
  5. Paid Time Offs
  6. HMO coverage up to $50/Month
  7. Paid breaks
  8. Paid training
  9. Career Growth
  10. Performance-based compensation review
  11. Since you will be working from home, you get to save a lot of time and money
  12.  Company & team events – Virtual and Offline

What we don’t offer: 

  1. All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.
  2. Company PC – You must already have or buy or upgrade your current one to meet our minimum requirements.

Terms of Employment:

  1. If you’re qualified for the Live Chat or Email Support position, you’ll be placed on our “waiting list” unless we’re urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements.
  2. Full-time – You’ll start between 20-30 hrs/week, then gradually move up to 40-45 hrs/week as you learn the process and depending on the business requirements.
  3. This project-based job is coterminous with the client contract with Helpflow.
  4. Agents with good track records at HelpFlow may be transferred to other accounts/projects.

 

Apply Now For This Job

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