Remote Call Center Specialist (Walgreens Jobs) – Nigeria
Work Synopsis
Liable for a high volume of inbound and outbound calls with clients, doctor workplaces, patients or outsider suppliers about the company items or administrations observing guideline SOPs and methodology, working under direct management. Guarantees all contacts get proficient and polite assistance. Obligations might change in light of relegated division…
Work Liabilities
Settle normal, general inquiries and issues put together by clients, doctor workplaces, patients and outsider sellers through various sources with restricted assortment adhering to laid out rules and standard SOPs and methods. Uses generally accessible data to pick the best arrangement and resolve client concerns. Guides complex inquiries and issues to more ranking staff level.
Utilizes a PC application to log and track requests, as well as, to check the situation with things that require follow-up or inclusion of different gatherings. Reports contact connections, records subtleties, protests, remarks and moves initiated.
Arranges with other useful regions as the need should arise. Alludes annoying heightened issues as assigned by the divisions for additional examination.
Contacts clients, doctor’s office, patient or outsider merchant to answer requests or to advise them of examination results and arranged changes.
Handles requests for at least one lines of business.
An Equivalent Open door Boss, including handicap/veterans
About Walgreens Boots Collusion
Walgreens Boots Collusion (Nasdaq: WBA) is a worldwide forerunner in retail drug store, influencing a huge number of lives consistently through administering meds, and giving open, excellent consideration. With over 170 years of believed medical services legacy and advancement in local area drug store, the organization is meeting clients? furthermore, patients? needs through its helpful retail stores, advanced stages and wellbeing and excellence items.
Counting value technique ventures, WBA has a presence in excess of 25 nations, utilizes in excess of 450,000 individuals and has in excess of 21,000 stores.
WBA?s object is to assist with peopling across the world have better and more joyful existences. The organization is pleased with its commitments to solid networks, a sound planet, a comprehensive working environment and a maintainable commercial center. WBA is a member of the Unified Countries Worldwide Reduced and sticks to its standards based way to deal with dependable business.
WBA is remembered for FORTUNE?s 2021 rundown of the World Most Respected Companies*. This is the 28th sequential year that WBA or its ancestor organization, Walgreen Co., has been named to the rundown.
Essential Capabilities
Secondary School Confirmation or GED.
Moderate level keyboarding abilities (no less than 25 WPM, typing by memory, arranging archives).
Essential level PC abilities (for instance: fire up and close down PC, use mouse to point and snap, begin and close projects, switch between programs, save records, print reports as well as access data on-line).
Fundamental Web search tools abilities to incorporate opening a program, composing in URLs in the right area, utilizing a web crawler, bookmarking a webpage, exploring utilizing back/forward/stop fastens, and finishing up structures on the web.
Convey really recorded as a hard copy and verbally.
Favored Capabilities
Somewhere around 1 year of client care insight in unified administrations or call focus climate.
Experience in Retail or medical care.
Experience giving client care to inward and outside clients, including satisfying quality guidelines for administrations, and assessment of consumer loyalty.
Middle of the road level keyboarding abilities (somewhere around 35 WPM, typing by memory, arranging reports).
Familiarity with Spanish and English.
?A worker in this position can anticipate a compensation/hourly rate somewhere in the range of $15.00 and $19.50 in addition to reward compliant with the conditions of any reward plan, if material. The genuine pay offered will rely upon experience, rank, geographic areas, and different variables allowed by regulation. To survey benefits, if it’s not too much trouble, click here jobs.walgreens.com/benefits
