(Entry-Level) Data Entry Specialist Spotify Live Chat Support Job – Hire Me Remotely – Nigeria
Salary: 35000 To 45000/Hour
Job Type: Full Time
Job Location: Nigeria
Remote Job: Yes
Entry-Level Data Entry Specialist – Spotify Live Chat Support u2022 Company: [Spotify – ops] u2022 Location: [USA] u2022 Type: Full-Time u2022 Application Deadline: [09-11-2023] Job Description: Are you passionate about music and looking to kickstart your career in a dynamic and innovative environment? Join our team as an Entry-Level Data Entry Specialist for Spotify Live Chat Support! As a Data Entry Specialist, you'll play a crucial role in ensuring seamless customer interactions and contributing to the overall success of our customer support team. Key Responsibilities: u2022 Live Chat Support: Engage with Spotify users through live chat, addressing their inquiries, troubleshooting technical issues, and providing exceptional support. u2022 Data Entry: Accurately enter and update customer information, inquiries, and interactions in our database, ensuring a comprehensive and organized record of customer interactions. u2022 Issue Resolution: Collaborate with cross-functional teams to escalate and resolve complex customer issues, maintaining a high level of professionalism and empathy. u2022 Product Knowledge: Develop a deep understanding of Spotify's features, updates, and services to effectively assist users and provide relevant information. u2022 Continuous Improvement: Contribute to the enhancement of support processes by providing feedback on recurring issues, suggesting improvements, and participating in training sessions. Qualifications: u2022 Strong passion for music and a genuine interest in providing outstanding customer support. u2022 Excellent written and verbal communication skills, with a keen eye for detail. u2022 Basic understanding of technical concepts related to apps, devices, and software. u2022 Ability to remain composed and empathetic while dealing with challenging customer situations. u2022 Strong organizational skills and the ability to multitask effectively in a fast-paced environment. u2022 Proficiency in data entry and familiarity with customer support software is a plus. u2022 High school diploma or equivalent; additional education or training is a bonus. u2022 Previous customer service experience is desirable but not mandatory. Benefits: u2022 Competitive starting salary with opportunities for growth. u2022 Comprehensive training program to equip you with the skills needed for success. u2022 Access to Spotify Premium and exclusive music-related perks. u2022 Collaborative and inclusive work environment that values diversity. u2022 Health, dental, and vision insurance coverage. u2022 Paid time off and company holidays. If you think this role describes you, we would love to hear from you. Apply now to join our team!rnrnQualificationsrnStrong passion for music and a genuine interest in providing outstanding customer supportrnExcellent written and verbal communication skills, with a keen eye for detailrnBasic understanding of technical concepts related to apps, devices, and softwarernAbility to remain composed and empathetic while dealing with challenging customer situationsrnStrong organizational skills and the ability to multitask effectively in a fast-paced environmentrnHigh school diploma or equivalent; additional education or training is a bonusrnBenefitsrnCompetitive starting salary with opportunities for growthrnComprehensive training program to equip you with the skills needed for successrnAccess to Spotify Premium and exclusive music-related perksrnCollaborative and inclusive work environment that values diversityrnHealth, dental, and vision insurance coveragernPaid time off and company holidaysrnResponsibilitiesrnAs a Data Entry Specialist, you'll play a crucial role in ensuring seamless customer interactions and contributing to the overall success of our customer support teamrnLive Chat Support: Engage with Spotify users through live chat, addressing their inquiries, troubleshooting technical issues, and providing exceptional supportrnData Entry: Accurately enter and update customer information, inquiries, and interactions in our database, ensuring a comprehensive and organized record of customer interactionsrnIssue Resolution: Collaborate with cross-functional teams to escalate and resolve complex customer issues, maintaining a high level of professionalism and empathyrnProduct Knowledge: Develop a deep understanding of Spotify's features, updates, and services to effectively assist users and provide relevant informationrnContinuous Improvement: Contribute to the enhancement of support processes by providing feedback on recurring issues, suggesting improvements, and participating in training sessions
(Entry-Level) Data Entry Specialist Spotify Live Chat Support Job – Hire Me Remotely – Nigeria
(Entry-Level) Data Entry Specialist Spotify Live Chat Support Job – Hire Me Remotely – Nigeria