At Netflix, we are shaping the destiny of worldwide entertainment because we trust there is a better manner to observe. Our individuals want our help once in a while, and that’s where our international customer service (CS) corporation focuses: supplying exquisite interactions for our subscribers round the sector. Our goal is excellence, simplicity, and getting our individuals back to streaming. Data Entry Jobs At Netflix (Full Time)
Netflix is seeking out a skilled application supervisor to sign up for our Latham CS mastering & improvement (L&D) group in Alphaville. This function will paintings around the getting to know needs of the outsourced call facilities that make up our CS Operations Latham and be a strong accomplice of each our Latham crew and global CS learning and improvement crew.
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Our regional CS L&D team gives leadership, customer service, and gear training that has an instantaneous impact on our sellers, our customers, and the enterprise. This role reviews to the LatAm learning & development manager in Alphaville and will have the opportunity to broaden effective and tasty getting to know reports for the first-class name middle sellers and leaders in the industry. Data Entry Jobs At Netflix (Full Time)
Duties
Program management
Outline, document, and preserve the scope of all local L&D tasks. Create, music, and preserve task plans. Develop a trusting partnership with the outsourced call middle partners inside the place and be a precious point of touch for all trainers in these outsourced facilities, chargeable for successful schooling rollouts and launches.
Paintings carefully with the broader CS learning and development crew and other key inner international and regional companions, and stakeholders to make sure alignment round key priorities and initiatives. Data Entry Jobs At Netflix (Full Time)
Learning content material development / educational layout
Using a diffusion of inputs, carry out hole analysis for overall performance and schooling opportunities, or improvements to pick out nearby and international curriculum desires for tool-based technical and behavioral smooth skills. Prioritize the importance of diagnosed gaps, document and present strategies, findings, and hints to address performance gaps.
Studies content and/or collaborate with situation remember experts (SMEs) and different cross-functional stakeholders to develop regular and accurate domestically and globally valid training curriculum. Expand solutions (e.g., instructor-led, digital, e-studying, combined, and many others.) that offer applicable, hard, and efficient getting to know studies. Develop essential route collateral which includes facilitator and learner substances, presentation media, task aids, and know-how checks. Finalize substances via critiques, pilot exams, etc., and be capable of measure and show the effect of those training packages. Data Entry Jobs At Netflix (Full Time)
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Facilitation
Supply mastering material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. Run train-the-trainer packages for name center running shoes. Educate and broaden name center leaders to co-facilitate the delivery of studying fabric
Dealer management and dating constructing
Accomplice with the schooling and operational groups of our outsourced call center providers in the vicinity and make a contribution to the overall overall performance of the CS enterprise. Guiding these groups to obtain achievement with the right path, assist, and tasks. Being capable of build and power L&D governance for the companies: data evaluation, dealer help team shape, intake framework, evaluation framework, and so on. Data Entry Jobs At Netflix (Full Time)
Stakeholder management
Build and foster sturdy partnerships with regional CS colleagues at Netflix and be an effective voice of the local L&D crew. Being an energetic associate to the general CS commercial enterprise by means of participating on gaining knowledge of opportunities, priorities, and effect. Collaborating with different commercial enterprise leaders and reworking operational possibilities into L&D possibilities.
What you ought to have
- 3+ years experience designing gentle abilities and equipment studying answers, consisting of on boarding packages centered throughout a ramification of ranges call middle agents, senior name middle retailers, rising leaders, and senior chief audiences.
- Revel in designing and facilitating gaining knowledge of offerings that range from a fifteen-minute learning to multi-week classroom reports.
- Experience creating learning’s, operating with LMSs, and virtual mastering strategies and tools is relatively desired.
- Stable facilitation enjoy in various teacher-led applications for numerous audiences and training skills. Data Entry Jobs At Netflix (Full Time)
- Venture management enjoys, potential to collaborate with a team and stakeholders, communicate successfully, and being attentive to detail.
- Enjoy running in a quick-paced, outcomes-orientated, information-driven environment.
- High degree of independence and potential to work and manipulate very own time efficiently.
- Bachelor’s degree in instructional layout or a associated diploma, grasp’s diploma a plus.
- Fluent in Portuguese and English. Spanish is a plus.
- Experience working in a pass-cultural global environment is a plus.
- Revel in content/ know-how management is a plus.
- Revel in designing schooling curriculum for service, retail, or call center managers/ leaders is a plus.
- Enjoy with innovative facilitation gear is a plus. Data Entry Jobs At Netflix (Full Time)
Region of labor: we’re thinking about applicants who are in Mexico town, in addition to fully-far flung candidates inside Mexico Part Time Jobs At Netflix
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Who’re you?
- You try to jot down stylish code, and you are comfy with picking up new technology independently
- You are talented in at least one principal programming language (e.g. Java, Scala, Python) and comfortable operating with sq.
- You revel in helping groups push the limits of analytical insights, growing new product capabilities the use of information, and powering device mastering fashions. Part Time Jobs At Netflix
- You have got a sturdy historical past in as a minimum one of the following: disbursed facts processing or software engineering of statistics services, or statistics modeling
- You are acquainted with large facts technology like Spark or Flank and comfortable operating with web-scale datasets
- You have got a watch for element, right information intuition, and a passion for data pleasant
- You admire the importance of amazing documentation and statistics debugging talents
- You relate to and embody many of the factors of the Netflix tradition. You like operating independently whilst also participating and giving/receiving candid remarks. Part Time Jobs At Netflix
- You’re cozy working in a rapidly converting surroundings with ambiguous necessities. You’re nimble and take smart risks
At Netflix, we carefully keep in mind a huge variety of compensation factors to decide your personal top of market. We rely on marketplace signs to determine reimbursement and don’t forget your precise job circle of relatives, historical past, abilities, and enjoy to get it right. These concerns can motive your repayment to differ and also will be dependent on your location.
Data Entry Jobs At Netflix (Full Time) $30/Hour In Nigeria
