The External Support Engineer is responsible for helping and supporting external content creation teams that use the tools provided by the internal development team. They are the bridge between the content teams and the tools engineering team. They are the first point of contact when content teams run into issues with tools; and filter issues and feedback to the tools team.
[Entry Level/No Experience] Netflix Data Entry Remote Jobs In Nigeria
Essential Functions/Responsibilities:
• Provide technical support to content/external teams in regards to use of content tools
• Create reference materials and provide training to get external teams up to speed with the toolset
• Solve and debug possible issues with tools and workflows to quickly resolve issues for users
• Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA
• Advocate for tools, workflow improvements, and suggestions from external teams
• Partner with other engineers to develop tools and processes that improve efficiency and quality
• Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion
• Exemplify reliability, accountability, and professionalism in all work-related interactions
Skills and Abilities:
• Ability to read and understand C# code
• Good written and verbal communication, including working with external partners
• Positive attitude and ability to receive and provide objective and constructive feedback
• Excellent organization skills
• Self motivating; able to prioritize and manage numerous requests simultaneously
[Entry Level/No Experience] Netflix Data Entry Remote Jobs In Nigeria
Education and Experience:
• Computer Science or related degree, or equivalent work experience
• Experience supporting a live service or tool environment
• Unity 3D game and tool development experience
• Experience with Jira, Confluence, or other defect tracking software
• iOS and Android mobile development experience
• 5 years’ experience in delivering production-level code in a professional environment.
[Entry Level/No Experience] Netflix Data Entry Remote Jobs In Nigeria
