Zillow Customer Support Jobs (Work From Home) – Apply Now
Hiring Organization:- Zillow
Post Name:- Manager, Rentals Client Support
Qualifications:- Bachelor Degree
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- $35-$40/Year
Locations:- USA
Full Job Description:
We work in areas of strength for a situated climate, and keeping in mind that we have individual objectives, we cooperate to give a predictable top notch client experience in the business. As a director in our group, you will work intimately with our client care delegates to help their presentation, improvement, and expertise advancement. You will likewise cooperate with our item group to guarantee the effective rollout of new items and elements while guaranteeing your group is ready for the change.
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In this job, your obligations will include:
- Driving the rentals support and onboarding group to drive key organization business results, representative commitment, and an elite client experience.
- Creating and refining processes by using information and answering to drive future business needs.
- Teaming up with key accomplices across Rentals to carry out systems that further develop consumer loyalty.
- Teaming up with QA, Bleeding edge Promoting, and Activities accomplices to assess contents, processes, and the client experience to drive enhancements and efficiencies.
- Working intimately with Learning and Improvement accomplices to distinguish and carry out new and kept preparing and advancement needs.
- Driving execution assumptions for the group through direct instructing, execution profound jumps, and conveying execution audits.
What your identity is
- Solid initiative abilities: Capacity to motivate and enable a group, put forth and reexamine clear objectives, and give mentorship and backing.
- Predictable history of conveying remarkable client care: Exhibited insight in gathering or surpassing consumer loyalty targets.
- Constant and specialized capability: Clever and wise individual with a brilliant critical thinking mind.
- Clear and connecting with communicator: Ready to drive reception of by and large vision and everyday changes, including items, group construction, and execution measurements.
- Speedy and adaptable student: Willing and ready to develop and advance rapidly in a quick moving climate.
- Understanding and enthusiasm for administration: Excited about offering phenomenal help and ideas to accomplices and individual colleagues.
- Impressive skill and brilliant relational abilities: Ready to associate with individuals of shifting levels of item and specialized capability.
- Happy with getting and conveying criticism: Can give and get input across the Rentals authority group, subject matter experts, and cross-practically.
- Certain and speedy reasoning: Ready to think and react quickly and propose answers for eliminate detours for workers and clients.
Capabilities
- Middle of the road information on Zendesk, Salesforce or comparable client care instruments and stages.
- Land insight and information liked.
- 2+ long periods of past direct initiative involvement with a contact or client administrations focus.
- 2+ long stretches of involvement training direct reports to execution upgrades, client care fulfillment studies and Quality Affirmation reports.
- Open to quarterly go for group withdraws
Zillow Customer Support Jobs (Work From Home) – Apply Now
