Kelly Social Media Customer Support Job (Work From Home) – Apply Now
Hiring Organization:- Kelly
Post Name:- Customer Service w/SAP & Salesforce Experience
Qualifications:- Bachelor Degree
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- $35-$40/Year
Locations:- USA
Full Job Description:
Essential obligation of the job is to aid convenient creation and support of client ace records in SAP, including client account data and related valuing as per the understanding terms and cost refreshes.
Take possession and association of the MDM shared email box which gets demands for account creation, account changes and evaluating updates to guarantee all solicitations are being replied and actioned as quickly as possibly.
Examine and determine CXT cases with client valuing disparities and questions.
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Agenda Control that the cost and all information fields including tank size, item cost, overcharge, coincidental charge, rentals, and so on that are in the Salesforce opportunity are matching the fields in the understanding before the record is made in SAP. Speak with account chiefs and deals chiefs on a case by case basis to check.
Head Liabilities
- Account Creation and Record Evacuations and Upkeep – Salesforce and SAP frameworks:
- New Client Record creation: In light of Undertakings allocated by deal reps (at times email notices are likewise sent), process the solicitations in applicable framework (Deals force as well as SAP)
- Make and update SAP, and assurance information consistency with new/changes to account set-ups in consistence with client ace cycle, evaluating, and set up of standing or cover client buy orders incompliance withthe client ace cycle.
Client Record Changes and updates:
- Keep a current record in light of either another understanding or change Start the nearby record process in view of a “shut/eliminate” opportunity status.
- Make/Keep up with client arrangements subtleties in SAP as per the onboarding client ace cycle to guarantee ace information trustworthiness.
- Audit everyday reports including earlier day’s evaluating refreshes, inadequate charging report and fragmented deals request report to guarantee precision and convenient invoicing and handling.
- Break down and enter all rundown and exceptional valuing of gases, rental administrations, overcharges and mass in understanding to the consented to arrangement or potentially adhoc notices from Deals chief.
- Oversee rental charges as a feature of the estimating creation and changes.
- Client Contacts in a Salesforce opportunity it ought to be added to Drain client ace information
- Support the goal of client grievances working withthe Query& Grumbling/Debate The board bunch
- Support every single Quality arrangement or other work/projects as doled out by Manager Backing and execute information purging exercises characterized by the Information Administration
Capabilities
- Four year certification required.
- Client care and Organization or General Bookkeeping Least 2 Years.
- SAP and Salesforce experience.
- Experience speaking with clients in all media (telephone, email, visit and so on).
- Self-persuaded and ready to perform multiple tasks in a high speed climate and be versatile to change areas of strength for with of desperation.
- Adaptable to the necessities of the business during top exercises; capacity to work under tension and fulfill time constraints.
Kelly Social Media Customer Support Job (Work From Home) – Apply Now
