Dell Customer Support Jobs (Remote Jobs WFH) – Apply Now – US
Job Responsibilities: Customer Success Manager
Hiring Organization: Dell Apple Remote Jobs .Inc (Customer Care)
Educational Requirements: Bachelor Degree
Industry: Private
Employment Type: Full Time
Salary: $35-45$/Year
Location: USA
Dell Customer Care (Remote Jobs Work From Home)
Secure works (NASDAQ: SCWX) is a worldwide network safety pioneer that protects human advancement with Secure works Taegis™, a SaaS-based, open XDR stage based on 20+ long stretches of true danger knowledge and exploration, working on clients’ capacity to recognize progressed dangers, smooth out and team up on examinations, and mechanize the smart activities.
We appreciate serious remuneration and arrangement for assistance, and reward and perceive our workers for excellent outcomes. A steady spotlight on kept learning and development keeps our colleagues connected with and amped up for “what’s straightaway.” We offer adaptable work choices when accessible, and underscore the significance of balance between serious and fun activities. We know that when our kin are compensated, perceived, and restored, we win collectively.
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Blissful clients are the soul of any organization. As a Client Achievement Supervisor, you will be a believed counselor for our essential records and liable for guaranteeing clients are effectively utilizing Secure works’ product to accomplish business esteem and a return from their venture with Secure works. You will work intimately with our clients zeroed in on expanding esteem, maintenance, consumer loyalty and development amazing open doors.
Job Liabilities
Fabricate and support long haul associations with clients to cement our responsibility and organization to their prosperity.
Guarantee that clients get most extreme worth from their interests in Secure works by driving client reception, use, and fulfillment to assist with accomplishing recharges, item development, and new development.
Foster a top to bottom comprehension of client achievement measures, drives, and use cases that help short-and long haul business objectives of every client in light of their novel use cases.
Comprehend the client’s working climate as it applies to the administrations that SecureWorks upholds.
Team up with clients to find out about laid out security controls inside their current circumstance and worth they will add to security occasion investigation inside the SecureWorks stage.
Help client in tuning proposals to fit administrations to their requirements and figuring out Secure works discovery abilities and strategies
Give undeniable level direction execution and arrangements.
Research, assess, and remain flow on arising devices, procedures, and advances
Give nonstop client training on the Secure works item portfolio including new items, highlights, and upgrades.
Create standard/on-going proactive Security Assurance Audits (SPRs) zeroed in on client commitment, guarantee item reception is happening, give proposals and to adjust on business objectives consistently.
Screen the client’s advancement towards accomplishing their Kpi’s.
Make and enact an arrangement with clients that outcomes in both business esteem results and group conduct in the event that the clients are not accomplishing key targets/objectives.
Shepherd client recharging process in organization with account supervisory crew.
Prerequisites
Least of 6+ years’ involvement with client confronting jobs
History of expanding consumer loyalty, reception, and maintenance
Least of 5 years of involvement working in a SaaS climate
Least of 3 years of involvement with network security or related discipline
Least of 3 years of involvement driving introductions (remote and face to face) to outside clients, overseeing accounts and associating with C suite the board and specialized staff
Favored Abilities
Fruitful history claiming client maintenance, development and support
Self evident inclination for activity and client sympathy
Capacity to work in a quick moving multidisciplinary climate, focusing on endeavors and overseeing client assumptions
Experience with security tasks essentials around, endpoint and organizations based examinations. Log audits, and danger hunting procedures
Secure works is focused on the standard of equivalent business opportunity for all representatives and to furnishing workers with a workplace liberated from separation and badgering. All work choices at Secure works depend on business needs, work necessities and individual capabilities, regardless of race, variety, religion or conviction, public, social or ethnic beginning, sex (counting pregnancy), age, physical, mental or tactile handicap, HIV status, sexual direction, orientation personality or potentially articulation, conjugal, common association or homegrown organization status, past or present military assistance, family clinical history or hereditary data, family or parental status, or some other status safeguarded by the regulations or guidelines in the places where we work. Secure works won’t endure segregation or provocation in light of any of these qualities.
