Customer Service Representative (Remote in Hollywood, FL) – US
Expected set of responsibilities
Client assistance Agent Short-term (Distant in Hollywood, FL) Area Far off in Hollywood, FL :
Our Chance
Do you have an irresistible character and a craving to take part in significant discussions while helping other people? On the off chance that you addressed indeed, this may be the murmur fect job for you!
Chewy is reforming the pet business as one of the quickest developing online business retailers ever. We are looking for a full-time, persuaded Client care Delegates to join our honor winning client support association.
In this job, you ought to be open to telecommuting , and you should dwell inside 90 miles of Hollywood, Florida . Beginning compensation is $15.50/hour with chances to remotely master and further foster your abilities while working!
We are not searching for request takers or content perusers – we’re looking for the people who can draw in with our clients on the telephone, can think fundamentally at the time, and have an energy for truly helping other people. Having an affection for pets is a special reward!
What You’ll Do
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- Engage directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet, to finding that perfect chew toy, or even problem-solving when something doesn’t go as planned.
- Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
- Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
- Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
- Engage with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.
What You’ll Need
- 2 years of customer service experience
- Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment
- Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
- Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
- Ability to adapt to change with the business needs of the company
- Flexibility to shift schedule and work overtime as needed by the business unit
- Must bring proven ability to maintain confidentiality and secure sensitive information
- High school diploma or equivalent
- Must be able to pass a background check
Technical Requirements
- Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.
- Work area acceptable for webcam use.
- Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.) Applicants must meet and show this requirement.
- You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
- Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:
- A smartphone or tablet on which the Okta mobile app can be downloaded.
- A cell phone that can receive SMS messages and phone calls.
Why Chewy Customer Service?
It’s not just about us. It is also about what you get. That’s why in Chewy Customer Service, you are empowered to become your best.
- YOU BELONG : Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere-different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their perspectives to deliver on our mission!
- YOU CAN GROW : Our culture is for those who thrive on delivering results and becoming your best – no matter your role or location.
- YOU CAN MAKE A DIFFERENCE : You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
- YOU WILL GET SUPPORT : When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
- YOU WILL GET REWARDED : Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate Chewtopians who are making an impact each day.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com .
If you have a question regarding your application, please contact HR@chewy.com .
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