Customer Experience Manager – US

American Express Worldwide Business Travel is searching for an accomplished and inventive Client Experience Chief to join our group! We are searching for a client driven proficient who will assist us with guaranteeing our clients have the best experience while booking travel through our services. The ideal competitor should have a demonstrated history in client assistance and experience the board. They ought to be… a great communicator and have solid authoritative and critical thinking abilities, as well as an energy for assisting customers.

 

No other posts or pages published on this day.

The Client Experience Supervisor with willing work with the client care group and different groups to oversee client requests, further develop consumer loyalty, and foster savvy fixes to assist clients with having the most ideal involvement in American Express Worldwide Business Travel. They will likewise be answerable for investigating client criticism and pushing for client needs.

 

This is an extraordinary chance for a client centered proficient who is enthusiastic about having an effect in our clients’ lives. Assuming this sounds like you, we?d love to hear from you!

 

Obligations:

 

Oversee client requests and give opportune and effective client assistance.

Dissect client criticism and use information to foster savvy fixes to further develop consumer loyalty.

Distinguish areas of progress in client support processes and foster techniques to further develop them.

Create and carry out client experience drives to guarantee clients have the best experience while booking travel through our administrations.

Work with client support group and different divisions to guarantee client needs are met.

Advocate for client needs and guarantee client demands are tended to.

Track and measure client experience execution and prescribe changes to further develop consumer loyalty.

Create and oversee client dedication programs.

Keep awake to date with industry patterns and advancements in client experience the board.

 

American Express Worldwide Business Travel is an Equivalent Open door Manager. We celebrate variety and are focused on establishing a comprehensive climate for all representatives.

 

We don’t segregate in light of race, religion, variety, public beginning, sex, sexual direction, orientation personality, age, status as a safeguarded veteran, status as a person with a handicap, or other relevant lawfully safeguarded qualities