Cigna Customer Support Jobs (Work From Home) – Apply Now
Hiring Organization:- Cigna
Post Name:- Client Account Support Lead Analyst
Qualifications:- Bachelor Degree
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- $35-$40/Year
Locations:- USA
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Full Job Description:
The Business Client Record Lead Expert job is a critical individual from the Client and Development Administrations association, giving high level proficient contribution to complex Client Administrations geologically doled out neighborhood market book of business and tasks for an assigned district, while working cooperatively across the portion and grid lines. This job deals with a perplexing book of business and is responsible to proactively make due, answer and address complex requests through essential help intends to work with results fulfillment for the client experience and net advertiser score (NPS), persistency and by and large client development. The Record Lead Expert is likewise mindful to help and give guidance to additional lesser experts using top to bottom proficient information and intuition to foster cycles and methodology and screen patterns inside Client Record Administrations. The ideal up-and-comer will have shown insight and capacity to deal with a perplexing book drawing in proactively with the client/specialist, tackling exceptional help issues and requests, guarantee potential issues are deflected, work independently and cooperatively, just requiring “master” level specialized help from others and both illuminate as well as successfully convey inside and remotely.
Work Liabilities:
- Deal with an intricate book of business, give guidance and backing to junior experts and screen patterns while creating and executing administration conveyance plans.
- Connect remotely with clients and intermediaries to teach and illuminate on help abilities, items and market level techniques. Give the everyday assistance and assemble long haul associations with clients and dealers.
- Go to geologically doled out neighborhood market client/specialist gatherings.
- Responsible to keep account group and administration authority group very much educated regarding account status and likely open doors for extended business.
- Create and execute administration improvement and recuperation plans including proactive activities, work together with lattice accomplices, account groups to guarantee we meet/surpass client assumptions for relegated book. Perform underlying driver investigation and use information and bits of knowledge to relieve reoccurrence of issues.
- Responsible to practice judgment in the assessment, choice and transformation of both norm and complex assistance methods and methodology.
- Coordinate the turn of events and conveyance of month to month, quarterly and yearly revealing of book of business to guarantee fulfillment of section level outcomes and administration improvement plans.
- Act as essential well-informed authority and on the side of group preparing: improve, keep up with and work with the standard working techniques connected with administration conveyance.
- Use critical thinking abilities to recognize main driver and offer help for area across the portion and administration on all issues and drives. Lead and additionally partake in projects.
- Team up and Cooperate with Tech Mentors, Coaches, Evaluators and Consistence, authority to guarantee consciousness of issues, components/changes are mixed in everyday cycles and best practices are taken on. Work with and leads conversations.
- Impact administration accomplices to drive consistency and best practices with the nearby market and across business sectors and portions.
- Show the capacity to be proactive, expect needs major areas of strength for with and relational abilities.
Capabilities:
- Single guy/Partner’s certification in a connected field liked or possibly 5-7 years of related insight.
- Past broad Deals Tasks Administrations, methodology, consistence experience emphatically liked.
- Past experience dealing with a help support group, project group or as a business asset support for tasks and drives liked .
- Uncommon information and Specialized comprehension of insurance industry, dealer experience, HMO, PPO, POS, financing, Consistence, policy and endorsing/rating information and frameworks experience explicitly utilizing Succeed and SFDC.
- Related knowledge working with network accomplices, instructing others and with outside clients is liked.
- Solid correspondences and relational abilities (composed, oral and expert presence).
- Capacity to go to client/dealer occasions locally with potential to travel.
Cigna Customer Support Jobs (Work From Home) – Apply Now
