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Hiring Organization:- Calix
Post Name:- Technical Account Manager
Qualifications:- Bachelor Degree
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- $35-$40/Year
Locations:- USA
Full Job Description:
As a Specialized Record Director, you will help make and execute methodologies to drive our clients’ specialized progress of our items against their business objectives. Your specialized keenness and client confronting abilities will empower you to really address Calix inside a client’s current circumstance, and drive conversations with senior initiative in regards to episodes, functional viability, backing, and hazard the board.
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You will give promotion and vital specialized direction to help plan and fabricate arrangements utilizing best practices, and proactively keep your clients’ surroundings functionally solid. The cozy connections created with your clients will permit you to figure out their business/functional requirements and specialized difficulties and assist them with accomplishing the best worth from our various contributions.
As a Cap, you will work together intimately with inward groups like Deals, Backing, Designing, and Item The executives relying upon the client needs and work with participation and backer for their sake. In this job, you are developing, keeping up with, and developing enduring faithfulness among Calix and our clients.
Calix Jobs, Calix Remote Careers Jobs
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Obligations:
Support
- Be the specialized expert on our answers and the confided in guide of clients.
- Perform specialized audits and offer information to proactively distinguish and forestall issues.
- Convey preparing and introductions to client partners, and leaders.
- Keep up with documentation on occurrence drifts and recognize examples to forestall future repeat.
- Handle client accelerations with Calix and client groups.
Client Care
- Fills in as essential resource for outer clients and different offices/divisions to determine administration blackouts and exceptional issues, conform to client demands ,and answer client requests.
- Assist with client onboarding and preparing, consequently driving reception.
- Oversee and investigate the general prosperity of clients, following key wellbeing and utilization markers. Fabricate joint achievement plans with both our designing group and your clients.
- Convey key portfolio updates and help clients with overhauls of our contributions; prompt clients on innovation changes, relief systems, and likely interruptions to their administration.
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Work with normal checks with Partners.
- Go to week by week gatherings with your clients to audit any open tickets/gives that require extra examination/goal and keep up with commitment.
- Coordinate Quarterly Business Surveys with clients and add to off-site occasions.
- Present to both inside and client leaders in an expert way that addresses the Calix culture and shows business discernment.
- Give exhortation and direction to clients about their current and future utilization of Calix contributions.
Nonstop Improvement
- Grasp prerequisites, difficulties, and what business results and worth they are anticipating from their buy. Plan and convey the client explicit use cases to line up with those specialized objectives by means of a reasonable consultative methodology.
- Offers help in exploration and goal of issues and requests.
- Creates solid working associations with doled out clients and Calix assets.
- Connects with clients to decide present and future necessities and talks about progress toward arrangements.
- Proactively recognize blockers for our clients and team up with companions to eliminate them.
- Oversee created and existing client connections by utilizing assets and instruments.
- Band together with Conveyance group in recognizing open requirements at clients, qualifying those necessities, introducing top applicants, and gathering and giving up-and-comer and interview criticism.
Interior Contributions Plan
- Go about as a backer in the interest of your clients to impact our contributions guide.
- Draw in with Calix designing groups to assist with creating arrangements, in view of client commitment as well as private experience, which will direct the reception of our contributions.
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Development
- Keep awake to date with arising advances.
- Stays up to date with new items/administrations and changes to existing items/administrations.
Capabilities:
- Four year college education in software engineering, math, or related discipline,
- 4+ long periods of important work insight
- Basic circumstance the executives experience
- Broad involvement with a client confronting job with as a Client Achievement Specialist or Specialized Record Designer with a foundation as DevOps Specialist, SRE, Cloud Framework Engineer or Arrangements Modeler
- History of claiming client connections, including execution, recharging, and distinguishing proof of development open doors
- Earlier expert experience working in a help, improvement, designing, or quality confirmation (QA) association, including specialized and relational abilities.
- Self-propelled, forward looking, and creative colleague who endeavors to move client faithfulness.
- Viable joint effort abilities for working with interior and outer partners; capacity to oversee inside and outside correspondence and focus on assignments as indicated by their significance or desperation.
- Blend of specialized and client confronting abilities and eagerness to embrace and create both.
- Capacity to oversee and develop existing endeavor client connections by giving magnificent client experience.
- Clear and compact verbal and composed communicator
- Capacity to advance stage reception inside client groups.
- Brilliant relational/client relations abilities in regards to vital connections
- Capability in driving both chief gatherings and specialized studios
- Affirmed capacity to deal with various tasks all at once while giving severe consideration to subtleties.
- Development mentality and eagerness to learn.
- Solid venture the executives abilities
- Inquisitive and profoundly want learning new advances and growing novel thoughts.
What Separates You for This Job:
- Assemble and sustain solid client connections.
- Demonstrate specialized authority and experience overseeing conveyance groups.
- Exhibit 4+ long stretches of involvement featuring inside cross-useful cooperation.
- Exhibited 4+ long stretches of involvement featuring client confronting experience with a background marked by client fulfillment and maintenance.
- Show a drive and obligation to accomplishing results.
- Embrace new difficulties with energy and criticalness, featuring an activity arranged attitude.
- Display development by investigating intelligent fixes that add esteem, while being OK with going ahead with reasonable plans of action.
- Perceive the worth of different viewpoints, cultivating a cooperative climate.
- Have solid initiative and relational abilities.
- Show the capacity to track down productive answers for beat boundaries.
- Have superb show abilities.
- Have information and involvement with different parts of business benefits.
Calix Jobs, Calix Remote Careers Jobs
