ATT Customer Support Jobs (Work From Home) – Apply Now
Hiring Organization:- ATT
Post Name:- Customer Support Associate
Qualifications:- Bachelor Degree
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- $35-$40/Year
Locations:- USA
Full Job Description:
We are searching for high-performing people to join our Consideration Accomplice group! This group upholds individuals as their front-entryway to Emotional well-being Prosperity and will be liable for supporting the arrangement and utilization of representative help benefits, manager benefits, and social medical advantages. We want to convey a tip top, coordinated insight across the broadness of RFL, Conduct Wellbeing and Clinical items to guarantee each part and their families get the right help for their special mental prosperity needs.
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Job Outline
- Timetables might be changed in view of business need
- Completely distant job and can work anyplace in the U.S.
- Call focus is an every minute of every day activity.
- Some Occasion work is required
How you will respond
- Taking care of inbound calls from individuals and client initiative in a high volume, quick moving call community climate.
- Executes both daily practice and non-routine business support errands including authoritative help, follow-up calls, and different obligations as relegated for the Consideration Accomplice Program.
- Follows region conventions, guidelines, and strategies to offer successful and ideal help.
- Keeps up with precise and complete interior documentation of required data in each significant framework.
- Consistence with Arrangements and Administrative Guidelines.
- Takes course to execute methods, cycles, and obligations.
- Sticks to execution measurements including quality, call taking care of time and consumer loyalty assumptions.
- Performing multiple tasks, frequently while talking with our individuals
- Composing/recording
- Using intranet and different apparatuses to help with call taking care of, frequently at the time
- Using talks/IM during in the middle between calls for help
- Perusing messages to keep awake to-date on significant arrangement support data, process changes, office data
Part Backing
- Safeguards the secrecy of part data and sticks to big business strategies.
- Decides motivation behind call by effectively tuning in and cooperating with guests, emergencies bring in an expert and opportune way taking full responsibility for part connection.
- Gives a first class quality, redid experience in view of client inclination and individualized needs.
- Evaluates for social determinants/needs; investigates and articulately imparts data with respect to relevant administrations and assets.
- Utilizes screening devices to distinguish where dire clinical mediation is required, and moves calls properly, remembering individuals for emergency and in danger.
- Address asks and resolve issues as a “solitary resource” in light of calls, computerized and composed correspondence.
- Settle complex issues with and without the executives intercession.
- Discusses really with every single inside partner.
Required Capabilities
- 4 year of client assistance and call focus insight
- 4 year Involvement with a social, mental or human help field giving client support.
- Essential PC information (Microsoft Office Suite, Word, Succeed, Groups, and so forth.)
Work area Necessities
- Should have a different work area, liberated from interruption, in a room with an entryway that closes, to keep up with part protection.
- May not give subordinate consideration to others during work hours.
- Sitting before the PC with twofold screens and a headset on.
- Should be designed and have solid web.
- Web speed – Home Web Download Speed to be at least 400mbps and Transfer speed between 10-20mbps.
- Broadband or Fiber association. Utilizing DSL (satellite), Cell web (T-Versatile, Verizon, AT&T Fixed Remote, US Cell to give some examples) use cell towers or a satellite and not an immediate link to give web.
- Guarantee supplier sets up a 4 port modem. Representatives utilize the fourth port for work web.
Favored Qualitifcations
- 4 year of Social Wellbeing experience
- Four year certification or identical experience
- Call Center insight
ATT Customer Support Jobs (Work From Home) – Apply Now
