Facebook Social Media Customer Support Job (Work From Home) – Apply Now
Hiring Organization:- Facebook
Post Name:- Customer Experience Analyst Lead
Qualifications:- Bachelor Degree
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- $35-$40/Year
Locations:- USA
Full Job Description:
The Truth Labs Client Experience (CX) group at Meta is centered around further developing client encounters across the start to finish client venture. As the Client Experience Expert at Reality Labs, you will be important for a worldwide client experience practice devoted to tuning in and gaining from our clients, saddling the force of client bits of knowledge to drive and impact business upgrades and support client driven dynamic across the business. You will assume a urgent part in driving consumer loyalty and unwaveringness by breaking down bits of knowledge and criticism, distinguishing regions for development, and collaborating with cross-useful groups to create and carry out methodologies that upgrade the general client experience. Utilizing areas of strength for you in CX/VoC and ability in information examination and narrating, your enthusiasm for client centricity, you will assist with molding the eventual fate of our client experience program and add to the development and progress of our association.
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Client Experience Expert Lead Liabilities
- Oversee start to finish examination, announcing, and associations across various client touchpoints including buy and conveyance ventures.
- Orchestrate and examine client criticism from numerous sources (e.g., reviews, advanced examination, web-based entertainment) and channels (e.g., direct to customer, production network) to distinguish patterns, trouble spots, and areas of progress.
- Screen client criticism persistently to distinguish arising patterns and issues, performing profound jump investigation to uncover wins and open doors.
- Champion the voice of clients by sharing bits of knowledge generally and teaming up with significant colleagues to cultivate client driven navigation.
- Create and keep up with strong announcing and dashboards to follow client experience measurements and KPIs.
- Coordinate client criticism information with other conditional, functional, and social information sources to make an extensive image of involvement drivers.
- Advocate for clients and impact restorative activities through occasional and specially appointed detailing, proactively evangelizing bits of knowledge among key partners.
- Work together with cross-useful groups to recognize underlying drivers of client issues and foster activity intends to remediate and gauge viability.
- Plan and execute client experience improvement drives that line up with business targets and needs.
- Carry bits of knowledge and proposals to the front of partners and leaders’ mindshare by means of drawing in introductions.
Least Capabilities
- 3+ long stretches of involvement with information examination, remembering experience for client criticism or overview investigation, measurable investigation, promoting examination, information science, or related fields
- 3+ long stretches of involvement with client experience or client bits of knowledge examination
- Capability in creating convincing stories utilizing different wellsprings of information to give significant bits of knowledge customized to partners’ necessities
- Experience making reports, representations, and dashboards and conveying results and examinations to specialized and non-specialized crowds
- Experience working with Client Experience or Voice of Client measurements (NPS, CSAT, and so forth), reviews, and client input
- Demonstrated insightful abilities working with huge datasets and measurable investigation strategies. Experience utilizing SQL
- Capability in information representation apparatuses (e.g., Scene, Power BI)
- Experience with measurable examination methods and utilizing R or Python or a comparative prearranging language/instrument for investigation
- Shown experience working cooperatively with cross-practical groups
- Viable information drove narrating with the experience passing complex bits of knowledge on to non-specialized partners
Favored Capabilities
- Degree in Examination, Showcasing, Business, Measurements, Arithmetic, Money, PC/Information Science, Designing, Financial matters, or related field
- Experience working with client experience stages (e.g., Medallia, Qualtrics)
- Foundation in computerized or showcasing examination
- Foundation in internet business and direct to buyer business and examination
- Experience with shopper hardware or retail business
- Information on prescient investigation or ML/AL procedures is an or more
- Review plan and CX program the executives experience is an or more
Facebook Social Media Customer Support Job (Work From Home) – Apply Now
