Remote Customer Service Representative – US
Client care Agent (Agreement) Agreement (2 months 23 days) Distributed 10 months prior Shut Microsoft Office revealing Specialized Help SAP Client assistance Installments request the board Far off Client assistance Delegate 2 Positions Accessible!
Outline:
As the underlying resource, the Client care and Specialized Help Agent fills in as the substance of Pfizer to our antibody and hemophilia clients, including yet not restricted to medical services experts, home wellbeing offices, specialty merchants, and government elements. The Client assistance Delegate upholds clients as well as deals force individuals and other interior partners.
Obligations:
• Oversee client orders and requests by filling in as the underlying resource for client calls, steady with item or brand-explicit necessities
• Stay accessible to answer approaching calls at a rate predictable with measurements set by the client care supervisory group
• Backing the calculated intricacies of Coronavirus immunization by taking care of client calls and email cooperations
• Collaborating with the Quality/Controlant and Transportation group on any temperature deviations or conveyance issues.
No other posts or pages published on this day.
• Help clients as they make Visa installments and issue goal as indicated by business rules and approaches
• Backing antibody and hemophilia drives – contracting, estimating, client insight, and announcing, and so on
• Keep an itemized working information on Pfizer exchange strategies, SOPs, and standard business processes to answer client and deals force requests in regards to the Pfizer Exchange Strategy, Merchandise exchange, delivering rehearses, receipt terms, item accessibility data, tolerating Mastercard installments when proper, and item unambiguous request taking care of rules
• Handle client contacts in an expert, conciliatory, and compassionate way, as characterized in quality checking rules
• Should keep up to date with changes in contents, systems, and items
• Backing Sarbanes Oxley by complying to inner controls
• Divert guests who need help from different divisions
• Start demands for new client records and record changes
• Backing client requests/issues in regards to the Pfizer Prime site
• Complete all relegated preparing
• Partake in extraordinary undertakings as doled out
• Cooperating with the GFS group to answer requests and issues
Capabilities:
• Four year college education liked or secondary school certificate with at least 2+ long stretches of Client support insight
• Capacity to stay proficient and polite with clients consistently
• Brilliant verbal and composed relational abilities
• Capacity to perform multiple tasks, focus on and oversee time really
• Demonstrated critical thinking skill
• Capable in Microsoft Office
• SAP information favored Rate/Area:
• $17.50-$19.50/hr
• This is a remote position except if the competitor lives in Memphis, TN
• Inclination to up-and-comers inside commutable distance to Collegeville, Dad. or then again Lake Woods, IL.
Accessible Movements:
• 8:00 AM – 4:30 PM EST • 9:30 AM – 6:00 PM EST Kindly note workers for hire are locked in to offer types of assistance to Pfizer on a brief premise regarding a particular task.
Project workers are recruited and utilized through Chamber, our outsider payrolling accomplice. This occupation posting is for a transitory job as a worker of Chamber on task at Pfizer.
The individual chose for this job will be offered the job as a worker of Chamber; pay, health advantages, incidental advantages, and different agreements of business will be introduced by Chamber upon offer.
The compensation rate range gave is a sensible gauge of the expected remuneration range for this occupation at the hour of posting.
The genuine compensation rate will be founded on various variables, including abilities, capabilities, experience, area or potentially being sought after, and other occupation related factors allowed by regulation. Likewise, this job will be qualified for additional time pay, as per government and state prerequisites.
