AT&T Customer Support Remote Jobs (Social Media Support) Apply Now
Hiring Organization:- AT&T
Post Name:- Customer Service and Sales Call Center Representative
Qualifications:- Bachelor Degree
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- $35-$40/Year
Locations:- USA
Full Job Description:
Start to lead the pack at the bleeding edge of our organization in a half and half job that works in focus and from home. In this multi-layered job, you’ll help with phone and virtual client cooperations working in focus 3-4 days week after week and from a distance from home 1-2 days week by week. You’ll use different apparatuses and frameworks (phone, e-email, e-care, correspondence, TTY and online talk) for this WFH Mixture job. You’ll proactively develop to address clients’ issues and serious requests. Achievement will rely on your top to bottom information on AT&T’s items and administrations and your capacity to give viable goals.
AT&T Customer Support Remote Jobs (Social Media Support) Apply Now
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Our call place climate is continually advancing so we’ll focus on you to drive devices and innovation to empower first call goal. All the while, you’ll foster involvement in a wide scope of client care call types like: high level specialized help, assortments, maintenance, deals channel coordination and charging and changes. You’ll likewise connect outsider merchants and providers depending on the situation to address administration blames and give client goal. You might be entrusted with recognizing, following and delivering issues to aid different main driver ends.
AT&T Customer Support Remote Jobs (Social Media Support) Apply Now
Notwithstanding these obligations, you’ll be expected to:
- Handle remote nearby number movability (WLNP), movements, consolidated bill support, night-time requests and prepaid help.
- Investigate and determine client affecting issues, for example, yet not restricted to: voice and information gives that length different organizations and reliant organization components, taking into account network conditions, availability, gadgets, applications, provisioning and charging. (Note: The expertise and information required will change with innovation and application developments.)
- Help clients with items and administrations, for example, yet not restricted to PC interface administrations including air cards, USB gadgets, introductory set-up, design of AT&T gave programming and applications.
- Proactively connect with T3 encouraging group of people (and IT) to address and determine issues.
- Stay capable in all charging, rate plan and element matters.
AT&T Customer Support Remote Jobs (Social Media Support) Apply Now
WFH Necessities:
- You will require confirmed network access with least of 12mb transfer speed and 18mb download speed and a laid out devoted workspace (work area, seat, plug, flood defender, direct LAN association). AT&T will give the gear you’ll have to get everything rolling! (console, screen, PC, cell phone, and so on.)
- Your work area should be in arrangement with WFH principles (e.g., specialized, security, physical, clamor levels, Clean Work area strategy and so forth) and you’ll partake in work area reviews (e.g., distant work area perception, call and screen accounts, live webcam observing, pictures of work area arrangement, video visits, and so on.).
- You should be accessible, open, and responsible to work during laid out work timetables and movements, follow specialized help processes, agree with hierarchical security and consistence principles, stages of preparation, execution the board, repeating the executives schedules, manual and robotized remote checking arrangements, and so forth.
AT&T Customer Support Remote Jobs (Social Media Support) Apply Now
We would rather that you have:
- Somewhere around one year client care insight
- Call Center insight
- High level composing/keyboarding abilities
AT&T Customer Support Remote Jobs (Social Media Support) Apply Now
