Dell Calling Jobs (Customer Support on Phone ) – Remote Job – US
Hiring Organization:- Dell
Post Name:- Services Account Management Consultant
Qualifications:- Bachelor Degree
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- $35-$40/Year
Locations:- USA
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Full Job Description:
What you’ll accomplish
As a Bureaucratic Administrations Record The board Specialist, you will act as a devoted help administrations asset for the US Government and will be the client’s essential resource for conveying support and planning functional help related exercises of all Dell Innovations. You will act as the single mark of guarantee support; gives client account the executives on a 24x7x365 premise, including asset coordination, client the board, specialized goal the board, and interchanges at different levels during guarantee administrations commitment. You will likewise give criticism to client on any noticed/known issues; create and keep up with custom client care plans and connections that are custom-made to every individual venture one of a kind prerequisites. You will be working inside the most intricate administrations conveyance processes crossing numerous help regions, fabricate and cultivate an expansive organization across the client and business. You will give month to month and quarterly reports to proactively educate client regarding generally account status, including continuous assistance exercises, suggestions for additional gamble relief, refreshes on occurrence arrangement and progress of redesigns and improvements
You will:
- Be the Record The executives/Client Backer and works intimately with account groups to guarantee start to finish arranging and sustainment of Dell arrangements; assists account with joining to plan the client arrangements and supports the establishment, customization, and mix of the arrangement.
- Give input to client on any noticed/known issues; create and keep up with custom client service plans and connections that are custom-made to every individual task one of a kind prerequisites.
- Add to the advancement of guarantee and support techniques, approaches and best practices through cooperation in administration gatherings and other direct commitments.
- Impart pertinent help updates and proposals to both inner and outer clients to guarantee an elevated degree of consistence and execution
- Work with the client to proactively distinguish and decide how to determine likely issues to accomplish high framework accessibility
Venture out towards your fantasy vocation
Each Dell Innovations colleague offers something one of a kind that would be useful. This is the very thing we are searching for with this job:
Fundamental Prerequisites
- Regularly requires 12+ long stretches of related insight in a comparable position
- Should be a US resident and should have a functioning TS/SCI leeway with polygraph
- Complex critical thinking serious areas of strength for and abilities (composed, verbal and tuning in)
- Constructs key connections and successfully network with the capacity to impact and work cross practically and in a grid climate
Positive Prerequisites
- Experience with Big business Servers and Capacity, Client Advances, iSCSI, Fiber Channel, NAS, DAS, SAS, TCP/IP organizing, Server Working Frameworks. Suggested confirmations: A+, Security+, MCITP/MCSE, VCP, RHSA
- Knowledge of the accompanying: Dell Open Manage Undertaking, Dell Venture The executives Apparatuses, GPGPU Innovation, Citrix, Endeavor Virtualization, Cloud Advances, HPC
Dell Calling Jobs (Customer Support on Phone ) – Remote Job – US
