Crunchy Roll Customer Support Jobs (Remote Jobs WFH) – Apply Now – US
Job Responsibilities: Customer Experience Operations Analyst
Hiring Organization: Crunchy Roll Remote Jobs. Inc (Customer Care)
Educational Requirements: Bachelor Degree
Industry: Private
Employment Type: Full Time
Salary: $35-45$/Year
Crunchy Roll Customer Support Jobs (Remote Jobs WFH) – Apply Now
About Crunchyroll
WE Assist Everybody With having a place. IT’S OUR Motivation.
Established by fans, Crunchyroll conveys the workmanship and culture of anime to an enthusiastic local area. We super-serve north of 100 million anime and manga fans across 200+ nations and domains, and assist them with interfacing with the tales and characters they pine for. Whether that experience is on the web or face to face, real time video, dramatic, games, product, occasions and that’s only the tip of the iceberg, it’s controlled by the anime content we as a whole love.
Join our group, and assist us with molding the eventual fate of anime!
About The Job
As a Client Experience Tasks Investigator, you will help refine and further develop our client care activities. You comprehend client service tagging frameworks and how to review and normalize the foundation and mechanize work processes. You will team up with a few groups to pull impromptu reports, make dashboards, explore ticket stream issues, and give bits of knowledge to improve client experience.
Dissect ticket stream, distinguish the reason for trouble spots, and carry out answers for further develop ticket dealing with processes.
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Create and execute macros, triggers, and robotization inside the client assistance foundation to refine processes, course tickets, and populate exact information fields.
Normalize labeling and assortment system across numerous channels and lines of business.
Pull specially appointed investigates ticket volume and specialist efficiency measurements and decipher patterns for outside groups.
Make new dashboards or representations for the Client Experience group to follow significant measurements and patterns.
Talk with the Information Supervisory crew to propose Help Center or Chatbot changes to further develop client self-administration and lessen ticket volume.
In the job of Client Experience Examiner, you will answer to the Ranking director, Examination and Voice of Client.
We are thinking about candidates for the location(s) of San Francisco, Culver City, or Dallas.
About You
We become amped up for competitors, similar to you, because…
5 years experience with examination and client care tagging frameworks (e.g., Zendesk, Salesforce Administration Cloud).
Experience recognizing examples and patterns in information to give bits of knowledge.
Experience making reports, dashboards, and representations utilizing instruments like Zendesk Investigate, Scene, or Power BI.
Experience with SQL or different information questioning dialects.
Experience upgrading processes and further developing client experience.
Four year certification in Information Examination, Data Frameworks, or a connected field
Crunchy Roll Customer Support Jobs (Remote Jobs WFH) – Apply Now
About The Group
The Client Experience Examination group will be a shiny new group inside the more prominent Client Experience biological system; one intended to zero in explicitly on guaranteeing both the clients and our representatives have a smoothed-out and exact insight. This group will give information-driven bits of knowledge that help Client Experience pioneers in pursuing informed choices. Correspondence and interdepartmental cooperation will be significant as we recognize and pass problem areas inside the organization on to direct enhancements.
Why you will adore working at Crunchyroll
As well as getting to work with fun, enthusiastic and roused partners, you will likewise partake in the accompanying advantages and advantages:
Get an incredible pay bundle including compensation in addition to execution reward procuring potential, paid yearly.
Adaptable time off strategies permit you to take the time you should be your entire self.
Liberal clinical, dental, vision, sexually transmitted disease, LTD, and extra security
Wellbeing Saving Record HSA program
Medical services and ward care FSA
401(k) plan, with business match
Business paid worker benefit
Support program for unexperienced parents
Pet protection and a portion of our workplaces are pet cordial!
The Compensation Reach for this position is recorded. Real compensation will change in light of variables including, however not restricted to area, experience, and execution. The reach recorded is only one part of Crunchyroll’s Complete Prizes contributions for workers. Different prizes might incorporate execution rewards, boss-matched retirement investment funds, time-off projects, and moderate medical advantages and advantages.
About Our Qualities
We need to be everything for somebody as opposed to something for everybody and we do this by living and displaying our qualities in all that we do. We esteem
Fortitude. We accept that when we beat dread, we empower the best version of ourselves.
Interest. We are interested, which is the doorway to compassion, incorporation, and understanding.
Administration. We serve our local area with lowliness, empowering delight and having a place for other people.
Kaizen. We have a development outlook focused on consistent positive headway.
Our obligation to variety and consideration
Our central goal of assisting individuals with having a place mirrors our obligation to variety and consideration. It’s simply how we carry on with work.
We are an equivalent open-door boss and worth variety at Crunchyroll. Under appropriate regulation, we don’t segregate based on race, religion, variety, public beginning, orientation, sexual direction, age, conjugal status, veteran status, or handicap status
Crunchyroll, LLC is a freely worked joint endeavor between US-based Sony Pictures Diversion, and Japan’s Aniplex, an auxiliary of Sony Music Amusement (Japan) Inc., the two auxiliaries of Tokyo-based Sony Gathering Organization.
If it’s not too much trouble, be careful with ongoing tricks to online work searchers. Those applying to our employment opportunities might be reached straightforwardly account.
Crunchy Roll Customer Support Jobs (Remote Jobs WFH) – Apply Now – US
