Delta Air Lines, a leader in global aviation, prides itself on delivering exceptional customer experiences. As we continue to adapt to the evolving needs of our passengers and the dynamic nature of the travel industry, we are excited to expand our team by offering remote career opportunities for entry-level Customer Support Representatives.
This role is integral to sustaining the high standard of customer service that defines Delta. Ideal for individuals passionate about helping others and seeking a rewarding career path with one of the world’s most respected airlines, this position offers the chance to be part of a team committed to excellence, innovation, and community engagement, all from the comfort of your home.
Responsibilities
As a Customer Support Representative at Delta Air Lines, you will:
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- Serve as the first point of contact for customers, providing timely and empathetic responses to inquiries via phone, email, and live chat.
- Resolve issues related to reservations, flight changes, cancellations, and special requests, ensuring customer satisfaction.
- Provide accurate, valid, and complete information by utilizing the right tools, resources, and team expertise.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
- Guide customers through our services and products and assist them in using our website and mobile app effectively.
- Collaborate with other team members and departments to ensure a seamless customer experience.
- Participate in training sessions to stay updated on Delta’s policies, new technology, and service enhancements.
- Contribute to team effort by accomplishing related results as needed and maintaining high-performance metrics.
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Requirements
- A high school diploma or equivalent; some colleges prefer it.
- Proven customer support experience or experience in a client service role
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively.
- Emotional intelligence to deal with various types of customers calmly and effectively
- Comfortable working in a remote environment with a reliable internet connection and a dedicated workspace
- Availability to work in shifts, including weekends, evenings, and some holidays.
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Benefits
Delta Air Lines offers a comprehensive benefits package to its remote Customer Support Representatives, including:
- Competitive salary with performance bonuses
- Health, dental, and vision insurance
- 401(k) plan with company match
- Generous paid time off, including vacation and sick leave.
- Travel privileges for employees and their families.
- Continuous training and professional development opportunities
- A supportive work culture that values diversity, inclusion, and employee well-being
- Access to state-of-the-art technology and tools to support job performance
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Selection Process
The selection process for the Customer Support Representative position at Delta Air Lines involves several steps designed to ensure candidates meet our standards of excellence and customer service. This process includes:
- Online application review
- Initial screening through an online assessment testing communication, problem-solving skills, and situational judgment
- Video interview to assess interpersonal skills and suitability for a remote work environment
- Background check and reference verification.
- Final interview with the Customer Support team leader
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