Job Description:
We are currently seeking a dedicated and enthusiastic Remote Customer Success Officer to join our team at DoorDash in London, England, UK. This part-time position is perfect for individuals who are energetic, motivated, and have a passion for delivering exceptional customer service. As an Entry Level Customer Success Officer, you will be responsible for managing customer relationships, ensuring customer satisfaction, and driving account growth.
Responsibilities: – Communicate with customers via phone, email, and chat to address any inquiries or concerns – Proactively reach out to customers to gather feedback and identify areas for improvement – Collaborate with internal teams to resolve customer issues and ensure a seamless customer experience – Monitor customer accounts and identify opportunities to upsell or cross-sell additional products or services – Maintain accurate records of customer interactions and update customer profiles as needed – Strive to exceed customer expectations and uphold high standards of service at all times – Provide ongoing support and guidance to customers to help them achieve their goals
Requirements: – Excellent communication skills, both written and verbal – Strong interpersonal skills and ability to work well in a team environment – Ability to multitask and prioritize tasks effectively – Proficiency in Microsoft Office and CRM software – Prior experience in customer service or a related field is a plus but not required – Must be energetic, motivated, and customer-focused – Must be willing to work remotely and have a reliable internet connection
Benefits: – Gym membership – Paid Time Off (PTO) – Vision insurance
Equal Opportunity Statement: Door Dash is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or any other legally protected status.
If you are passionate about delivering excellent customer service and are looking for a fulfilling part-time opportunity, we encourage you to apply to become a Remote Customer Success Officer at Door Dash in London, England, UK. The deadline to apply is June 23, 2024. We look forward to reviewing your application!
How to apply:
Apply on Grab Jobs and you will be notified if shortlisted for the job.
Work Schedule
This job has the following work schedule:
Flexible
Benefits & Perks
This job has the following benefits:
Remote work flexibility
Remote Customer Success Officer