Full job description
Leonardo247 is a fast growing SAAS company that is improving business performance by automating and streamlining operations for individuals and teams in the real estate industry.
We are looking for an enthusiastic Account Manager to support our business operations. This position will report to the Director of Account Management. The primary business objective of the Account Manager is client retention, which is achieved through thorough adoption and usage of Leonardo247.
Microsoft Remote Jobs No Experience (Data Entry Jobs, Full Time) in US
- Serve as the customer liaison to own, manage, escalate and resolve customer related issues and opportunities.
- Onboarding of new customers and managing new clients through a defined engagement lifecycle.
- Educating clients on the full suite of Leonardo247 products, clearly articulating the value the products bring to the clients’ business decisions, expanding the user base and increasing usage.
- Developing long-term relationships with their portfolio of assigned customers, connecting with key business executives, stakeholders and end users
- Being the client advocate and acting as the liaison between clients and internal cross-functional teams to ensure the timely and successful delivery of our solutions to satisfy clients’ needs.
Microsoft Remote Jobs No Experience (Data Entry Jobs, Full Time) in US
*Responsibilities*
- Demonstrate knowledge and ability to communicate, at an in-depth level, product value and methodology
- Own and expand strong, long-lasting relationships with the assigned portfolio of clients, developing a trusted advisor relationship with end-users, key stakeholders and executive sponsors
- Understand clients’ organization and structure; know the client’s business and how they use our products
- Effectively track, recognize and predict usage trends, as well as mitigate issues with clients
- Perform onboarding of new clients, as well as ongoing training in product usage for existing clients
- Meet and exceed goals in proactive client ‘reach outs’
- Assist with high severity requests or issue escalations, as needed
- Operate as the lead point of contact for any and all matters specific to your clients
- Identify and foster new business opportunities within client portfolio and collaborate with sales teams to ensure growth attainment
- Provide backup to other Account Managers and their clients
- Be the voice of the customer in product innovation and participate in customer reach out efforts related to new product rollouts
- Understand our competitive products, including their strengths and weaknesses
*Skills & Experience*
- 2+ years of multifamily housing industry experience
- 2+ years relevant experience in Account Management in a business-to-business environment, managing a portfolio of strategic client accounts and providing support to executive-level users
- Bachelor’s degree preferred
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Superior time management, prioritization and organizational skills and ability to juggle multiple projects while paying strict attention to detail and meeting hard deadlines
- Ability to quickly understand customer business processes and needs; assess the current state and formulate and execute plans to achieve the desired goals
- Comfortable in a fast-paced and high-growth environment, demonstrated willingness to jump in where needed and flexibility to shift priorities; quickly assimilate information and work with minimal supervision
- Excellent Excel skills and experience is critical
- Knowledge of and experience using Salesforce or similar tools
- Strong analytic skills and demonstrated abilities in adapting and troubleshooting
