Job Description
Aetna, a leading name in the healthcare industry, is on the lookout for dedicated individuals to join our team. Aetna has a strong legacy of providing top-notch health services, and we are now expanding our workforce to include talented individuals who can contribute to our missing.
Job Title: Customer Support Representative – Work From Home (Part-Time)
Job Description:
Are you looking for an opportunity to make a real difference in the lives of people while enjoying the flexibility of working from home part-time? Aetna is seeking enthusiastic and empathetic individuals to join our Customer Support team. As a Customer Support Representative, you will play a crucial role in assisting our valued members and ensuring they receive the best healthcare support.
Key Responsibilities:
Exceptional Customer Service: Provide top-notch customer service through various channels, including phone, email, and chat, addressing members inquiries and concerns with professionalism and empathy.
Information Assistance: Guide members through their healthcare plans, answering questions about coverage, benefits, and claim procedures.
Problem Resolution: Investigate and resolve issues effectively, ensuring member satisfaction and adherence to company policies and procedures.
Record Keeping: Maintain accurate and detailed records of customer interactions and transactions, ensuring data privacy and security.
Continuous Learning: Stay updated on Aetna products and services, as well as industry trends, to provide accurate and relevant information to members.
Requirements:
Excellent Communication Skills: Strong verbal and written communication skills in English, with the ability to convey complex information in an understandable manner.
Empathy and Patience: Display empathy, patience, and a strong commitment to helping our members navigate the healthcare system with ease.
Problem-Solving Skills: Proven ability to identify and resolve issues efficiently and effectively.
Computer Proficiency: Comfortable with using computer systems and software, as well as a stable internet connection for remote work.
Part-Time Availability: Flexible to work part-time hours, providing support during peak times, including evenings and weekends.
Why Aetna?
Work from Home: Enjoy the convenience of working from the comfort of your own home.
Career Growth: Aetna values its employees and offers opportunities for career development and advancement within the organization.
Comprehensive Training: Receive extensive training to equip you with the knowledge and tools you need to excel in your role.
Competitive Compensation: We offer competitive compensation packages, recognizing your dedication and contribution.
Join Aetna Customer Support team and be a part of our commitment to improving healthcare for individuals and families across the nation. If you are compassionate, a great communicator, and ready to make a difference, we encourage you to apply and be a part of our dynamic team.
Customer Support Representative – Work From Home (Part-Time) In Canada