Job Description
American Express is a renowned leader in the financial services industry, providing innovative payment, travel, and expense management solutions for individuals and businesses around the world. With a legacy spanning over 170 years, American Express is committed to delivering exceptional service and building lasting relationships with its customers.
Job Title: Customer Care Specialist (Remote)
Company: American Express
Location: Remote
Job Description:
Are you a customer-focused individual with a passion for delivering world-class service? If so, American Express has a remarkable opportunity for you to join our team as a Customer Care Specialist in a remote position. As a pioneer in the financial services sector, we are dedicated to upholding our legacy of excellence and seeking individuals who share our commitment to providing exceptional service to our valued customers.
Key Responsibilities:
Customer Engagement: Engage with American Express card members via phone, chat, or email, providing exceptional service, addressing inquiries, and resolving issues promptly and efficiently.
Problem Solving: Analyze customer needs and provide effective solutions, including assistance with account inquiries, transactions, and dispute resolution.
Product Knowledge: Maintain a deep understanding of American Express products and services, ensuring accurate and up-to-date information for customers.
Compliance: Adhere to company policies, procedures, and regulatory guidelines while maintaining the highest level of professionalism and ethics.
Quality Assurance: Strive for excellence in service quality and actively participate in ongoing training and development programs.
Required Skills:
Customer Focus: Demonstrated passion for delivering outstanding customer service and exceeding customer expectations.
Communication: Exceptional verbal and written communication skills in English.
Problem-Solving: Strong analytical and problem-solving abilities, with a commitment to finding effective solutions.
Adaptability: Ability to thrive in a fast-paced, remote work environment while maintaining a high level of motivation and self-discipline.
Team Player: Collaborative and able to work effectively within a team, as well as independently.
Technical Proficiency: Comfortable using multiple computer systems while assisting customers, including navigating web-based applications.
Qualifications:
High school diploma or equivalent.
Previous customer service or call center experience is a plus.
Availability to work flexible hours, including evenings, weekends, and holidays.
If you are looking to be a part of a company with a rich history, a dedication to diversity and inclusion, and a commitment to providing exceptional service, then American Express is the right place for you. Join us in our mission to deliver the world best customer care and experience the opportunities that come with being a part of a global leader in financial services.
Apply today to embark on a rewarding career journey with American Express and make a meaningful impact on the lives of our valued customers. Your dedication will be rewarded with competitive compensation, benefits, and opportunities for growth and development.
American Express is an equal opportunity employer. We value diversity at our company and are committed to creating an inclusive and supportive work environment for all employees.
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