Amazon/Careers Remote, Amazon Careers Remote Customer Service
AWS Client care offers worldwide help to an extensive variety of business and government clients as they construct crucial applications on top of AWS administrations like Amazon EC2 and Amazon S3.
As an AWS Client Achievement Agent, you’ll draw in with US Government (USG), and endeavor clients, giving preparation, backing and examination. You will work with different individuals from the AWS Endeavor group including Specialized Record directors (Cap’s), Deals and Arrangement Designers. You will be the Educated authorities on Big business Record and Charging issues. You will proactively assist clients with keeping away from likely issues. Jump profound to comprehend the fundamental issues to assist a client with settling issues.
What’s more, your obligations will incorporate, yet won’t be restricted to, the accompanying:
– Being the client confronting voice for USG and Undertaking clients, tending to complex record and charging issues
– Working with Big business clients to comprehend how they use AWS record and charging administrations, and giving significant input
– Performing profound plunge examination on USG/Endeavor client records and charging articulations
– Instruct clients on announcing choices, alarms and financial plans.
– Giving brief, proficient, definite, client arranged assistance to Big business clients
– Working with client care peers all over the planet to guarantee a reliable and top notch degree of help
– Driving undertakings that further develop client associations with AWS record and charging data
– Going about as the Voice of the Client for our Venture clients, detailing and following up on noticed regions for development
– Effectively looking for answers for client needs, conveying patterns to authority, and proposing creative arrangements for the client experience
– Helping with Big business client correspondence during AWS basic send-offs and support occasions
– Taking care of creating itemized information about AWS explicit item and elements
– Work with AWS groups to drive goal of issues for clients
– Ensuring inward information reference pages are refreshed
Fundamental Capabilities
– Partner Degree OR A+ or Network+ or Security+
– 3+ year experience in Client assistance and additionally Record The board working with high-profile clients
– 3+ year of cutting edge Succeed (turn tables, vlookup and different equations)
– Current, dynamic US Government Exceptional status of TS/SCI with Polygraph
Favored Capabilities
– Experience in authority or potentially account the executives positions
– A drive to dive into the subtleties of a framework or interaction to tackle client issues
– Demonstrated outcome in a speedy help climate
– Shown achievement driving cross-utilitarian expectations
– SQL and additionally other social information base insight
– Solid familiarity with Web Advances and the Web
– Comprehension of cloud based process and capacity ideas
Job Benefits:
Healthcare: Amazon Often Offers Comprehensive Healthcare Coverage, Including Medical, Dental, And Vision Insurance For Employees And Their Families.
Retirement Plans: The Company Typically Offers Retirement Plans Such As A 401(K) With Matching Company Contributions.
Paid Time Off: Amazon Typically Offers A Mix Of Paid Time Off, Including Time Off, Vacation, And Sick Leave.
Stock Options: Many Employees May Have The Opportunity To Participate In The Company\\\\\\\’s Stock Options Programs, Allowing Them To Buy Amazon Stock At A Discounted Price.
Employee Discounts: Amazon Employees Often Receive Discounts On Amazon Products And Services.
Educational Assistance: The Company May Offer Educational Assistance Programs To Help Employees Continue Their Education Or Develop New Skills.
Professional Development: Amazon Often Emphasizes Opportunities For Professional Growth And Provides Resources For Employees To Improve Their Skills And Advance Within The Company.
Maternity And Paternity Leave: Amazon Typically Offers Maternity And Paternity Leave Benefits To Support Employees Through Major Life Events.
Employee Assistance Programs: These Programs Provide Resources For Employees Facing Personal Or Work-Related Challenges, Such As Counseling Services And Wellness Programs.
Flexible Working Options: Depending On Your Role And Location, Amazon May Offer Flexible Working Arrangements, Including Remote Work Or Flexible Hours.
Employee Recognition: Amazon Often Recognizes And Rewards Outstanding Employee Performance Through Various Recognition Programs.
Transportation Benefits: Some Locations May Offer Transportation Benefits, Such As Public Transportation Or Parking Subsidies.