Full job description
Account Managers play a pivotal role within Channel Bakers, serving as the linchpin of our account teams. Your responsibilities extend beyond the day-to-day management of client accounts; you are the driving force ensuring that our strategies are flawlessly designated and executed within the stipulated timelines and budgetary constraints.
As an Account Manager II, your extensive experience positions you as a proficient guide for a diverse clientele, particularly clients of intermediate size and more complex accounts. These accounts demand a heightened level of strategic thinking, encompassing a holistic perspective that extends beyond growth objectives. It’s crucial to acknowledge that clients of this caliber often have long-term aspirations that require additional attention, including considerations related to industry trends and global influences.
Your communication prowess shines as you lead the charge in client interactions, seamlessly disseminating vital information and data to all stakeholders. With an unwavering eye for detail, you meticulously oversee and track crucial elements such as media planning, budget pacing, strategy execution, and client deliverables like reporting. Ad hoc client requests are effortlessly integrated into your workflow. Your deep understanding of full-funnel marketing best practices, coupled with your proficiency in Search Strategy and Demand Side Platform (DSP) intricacies, positions you to strategically leverage these capabilities for optimal campaign outcomes that align seamlessly with our clients’ larger objectives
As the trusted right-hand partner to the Account Executive, you maintain your own relationship with the client via strategic client communications, facilitating quarterly business reviews, crafting presentations, and formulating media plans. Your guidance extends to Associate Account Managers, ensuring their readiness for success in daily tasks that encompass campaign building and optimization, keyword development, and Call to Action strategies. Proficiency in Excel enables you to expertly prepare and review advertising reports, interpret data, and derive actionable insights. Your adept delegation skills span routine and mission-critical tasks, and you provide guidance and assistance whenever needed.
Your communication abilities are versatile, allowing you to convey messages effectively across various settings and styles, consistently achieving the desired impact. Decision-making is a strength, driven by a blend of analytical rigor, wisdom, experience, and sound judgment. Your reputation as a sought-after advisor or independent problem-solver reflects your commitment to excellence.
Your work ethic embodies dedication and an action-oriented mindset, driven by your deep understanding of client needs and a relentless commitment to exceeding their expectations. You treasure time as a precious resource, and your ability to leverage data using company designated tools and resources and cultivate client relationships allows you to proactively anticipate their needs and develop innovative strategies that not only fulfill client objectives but also drive sales growth for the company.
You excel in adapting to various situations and challenges, enabling you to navigate change with finesse and pivot when necessary. Your ability to absorb new information rapidly and your willingness to explore innovative solutions are notable assets. You are a dependable achiever, consistently surpassing goals and motivating both yourself and others to cross the finish line.
Above all, you are devoted to meeting the expectations and needs of all stakeholders, with an unwavering commitment to putting the client’s interests at the forefront of every decision and action.
Required Qualifications and Experience :
- Minimum 3+ years of Marketing or Advertising account management experience in a fast moving, client facing environment
- Degree in Public Relations, Marketing, Advertising or Communications preferred or equal period of relevant work experience in digital advertising.
- Experience of Amazon Advertising and exposure to Demand Side Platform (DSP) and Amazon Marketing Cloud (AMC), as well as other retail media channels, is a significant advantage.
- Proven expertise in expanding the size and value of mid-tier accounts through the implementation of strategic account management methods.
- Experience of working within a high performing team
- Demonstrated understanding of full-funnel marketing best practices or approaches
- Proven ability to analyze client needs to pinpoint growth opportunities and identify new service and sales prospects for the agency
- Demonstrated proficiency in analytical and qualitative skills – unphased by numerical data, with a mastery that extends beyond numerical figures, delving into the understanding of the “how” and “why” these data points hold significance and impact for our clients.
- Experienced in effectively managing tasks within a team and adept at facilitating the growth and development of your teammates
- Proficient user of standard office software (MS Office etc.)
- Intermediate or advanced excel skills essential
- Proven ability to cultivate and foster new relationships and deepen existing ones
- Proven track history of driving your own professional and personal development
Everyday Tasks :
- Foster regular communication with clients through calls, emails, and meetings to provide comprehensive updates on campaign progress and lead in-depth discussions regarding campaign performance, actions, and strategies.
- Assume accountability for critical aspects including budget allocation and management, overall account performance, campaign launches, as well as strategic and tactical optimization. Additionally, oversee all DSP-related activities.
- Meticulously prepare, review, and finalize advertising reports, demonstrating proficiency in data interpretation and the development of actionable insights.
- Collaborate closely with both Advertising Specialists and the Account Executive to troubleshoot any account performance issues or concerns that may arise during the course of the client’s account management
- Conduct thorough brand and product research to inform our strategic decisions and enhance client outcomes.
- Actively participate in and inform clients about Beta Programs whenever relevant to further our clients’ objectives.
- Team up with Account Executives on critical initiatives, including assistance with creative pitches and other client-facing presentations as needed.
- Identify and capitalize on opportunities to expand brands’ reach across various platforms and services, thereby driving growth.
- Assist in preparing deliverables for in-person client meetings, encompassing reporting, presentations, and other essential materials. Additionally, play a key role in reviewing AMC reports and gathering necessary information.
- Utilize company designated platforms to the fullest, and leverage strategic insights to identify growth areas for clients and proactively discover fresh service and sales opportunities to drive agency success.
- Lend support to the Strategic Account Director or Account Executive in addressing strategic client needs and requirements.
- Mentor and support Advertising Specialists to ensure the accurate and timely completion of their tasks.
- Maintain the requisite certifications mandated by platforms, partners, or local and federal government for your role to uphold the highest professional and compliance standards.
- Respond promptly to ad hoc client requests, demonstrating flexibility and a commitment to exceptional client service.
- Assist in creating training materials or processes as needed
- Promote effective cross-functional communication and collaboration within Channel Bakers and other key stakeholders, fostering a unified and cohesive approach to client management.
Essential Job Functions :
- This job may operate in an office environment which routinely uses standard office equipment.
- The Employee is required to stand, walk, bend, uses hand to handle or feel objects, or tools, reach with hands and arms, talk and hear for extended periods of time.
- Frequently standing/sitting/walking up to 8 hours per day
- Frequently using hands/arms up to 8 hours per day
- Occasionally lifting between 5 – 50 lbs.
- Occasionally climbing/crouching/crawling
- Occasional exposure to fumes
- Moderate noise levelFrequently viewing a computer monitor screen up to 8 hours per day
Position Details :
- Office Location: Anaheim, CA or Remote in US
- OT Classification: Non-exempt
- Role Classification: Individual Contributor
- Reports To: Manger of Account Managers
- Travel: Occasional overnight travel required about 10-15% of the time
- Hours: Full – Time (Mon – Fri 8am to 5pm) with flexible working potential
Job Perks:
- Flexible Working Options
- Flexible Paid Time Off
- Fully vested 401K with up to 4% employer match
- Highly competitive medical, dental and vision insuranceLife insurance and long-term disability insurance
- Flexible Spending Account (FSA)
- Access to Pet, Identity Theft and other insurances at heavily discounted group rates
- ‘Absurd’ Fridays (Summer Friday afternoons off)
- Paid volunteer time
- Employee Assistance Program
- Ergonomic workstations with standing/sitting desks
- Regular team social events
- Stocked kitchen with snacks and beverages
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Working at Channel Bakers
Working at Channel Bakers is a job like no other.
We take pride in our culture and our sense of community. We strive to offer a fun and engaging environment to help our Bakers bring their best and authentic selves to work daily. We regularly take time to connect and have fun together as a team. We get to work alongside some incredibly talented co-workers and partner with some of the world’s most prolific and inspirational brands. We are proud to have a very diverse team of Bakers from the US, Germany, France, Brazil, Scotland, India, Taiwan, and Mongolia, just to name a few! We are a truly global organization headquartered in California with offices in Taiwan, China, the Philippines, and the UK.
Our core tenet is that we exist to help people, which is at the heart of all that we do. We enjoy the challenge of new and unfamiliar tasks; change is our normal, and we can shift gears comfortably. We love to exceed our work and personal goals, and most importantly, we are dedicated to exceeding our clients’ expectations. We value self-development; it helps us help others better.
