Full job description
If you are wondering what makes TRIMEDX different, it’s that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.
- Everyone is focused on serving the customer and we do that by collaborating and supporting each other
- Associates look forward to coming to work each day
- Every associate matters and makes a difference
It is truly a culture like no other — We hope you will join our team! Find out more about the available position below.
Interested in working in the healthcare industry? Would you like to make a difference in the lives of patients and their families? Do you enjoy a new challenge every day? Connect with us today!
Our team of Client Experience Coordinators (CEC) make a positive impact every day by:
- Handling incoming phone calls for the servicing of complex medical equipment and life-saving Imaging medical devices
- Partnering with clinical professionals on the telephone to input data for the servicing of medical equipment
- Securing critical information through thoughtful and positive interactions
The Client Experience Coordinator-CONTRACTOR delivers exceptional service by coordinating repairs between healthcare professionals and TRIMEDX technicians. They are responsible for documenting equipment issues, determining severity and then dispatching the service request to the responsible technician. Coordinators are often the first point of contact in the organization’s service model and their work directly impact the client’s ability to deliver quality patient care. As such, they must professionally represent TRIMEDX in all interactions by demonstrating a commitment to the TRIMEDX vision, mission, and core values.
Contractor: This role is for a Contractor, for a fixed duration of time, and will be contracted though our third-party vendor partner agency.
Pay: $17 per hour
HOURS: 7:00 AM – 3:30 PM EST on 4 week days + Saturday (Sundays & 1 week day off)
**Candidates continuing in the process will be contacted via email with more information regarding next steps, please check your email daily (including SPAM & Junk folders)**
Responsibilities
- Manage incoming interactions from healthcare professionals in a timely and courteous manner.
- Demonstrate active listening skills and ask probing questions, as necessary, to relay the best possible information to the repair technician.
- Document accurate information in work order systems.
- Notify the appropriate field technician and escalate emergency situations utilizing call flow processes.
- Demonstrate understanding of the healthcare environment, including medical equipment terminology.
- Effectively use resources to solve customer issues or direct them to the appropriate source.
- Adapt to process changes by staying current with new customer needs and CEC training materials.
- Document and escalate safety incidents to the appropriate management and regulatory departments.
- Demonstrate ownership and initiative by performing all necessary follow-up activities.
- Document and escalate issues that may impact the CEC’s ability to deliver upon the service model.
- Assist with visitor side by sides.
- Assist with peer coaching.
- Data entry and analysis.
- All other duties as assigned.
Skills and Experience
- Must be able to type 45 wpm
- Must have experience with Microsoft Outlook, or similar email solutions
- Customer service experience preferred
Education and Qualifications
- High School or equivalent degree required; college education preferred
At TRIMEDX, we support and protect a culture where diversity, equity and inclusion are the foundation. We know it is our uniqueness and experiences that make a difference, drive innovation and create shared success. We create an inclusive workplace by actively seeking diversity, creating inclusion and driving equity and engagement.
We embrace people’s differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences.
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TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace.
Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on-call hours.
